Night Receptionist

**Job Title**:Night Receptionist

**Location** Portslade, Brighton, East Sussex

**Salary** £12.46 per hour

**Contract**Permanent

We have the following Night Receptionist vacancies:

- Monday, Tuesday and Wednesday Nights - 31.5 hours per week
- Thursday and Friday Nights - 21 hours per week

**Summary of the Role**:
The position is joint working alongside another Night Receptionist, with contact support from the on-call service, this provision is active throughout the shift. The Night Receptionist plays a vital role within our services. The Night Receptionist oversees the safety and security of the building and its clients. You will be required to assist clients throughout the night with any enquiries, needs or challenging situations that may arise for them during the night hours. This is to ensure their health and well-being needs are being met. The post requires Health & Safety and Administrative duties to ensure that we operate seamlessly across a 24-hour period.

**You will receive**:

- Annual leave - 25 days plus Bank Holidays pro rata.
- Wellbeing time.
- Staff benefits - a wide range of health & wellbeing services to access.
- Comprehensive Induction into the role.
- You will receive regular Supervision Support from your line manager.
- Work in a supportive environment
- An encouraged culture to support staff health & well-being and a healthy work-life balance.
- Opportunity to access debriefs, counselling and reflective practice sessions when the job is challenging.

**Key Responsibilities**:
1. You will be the first point of contact for clients, and assist with any enquiries or problems that occur at night for a client.
2. Faced with challenging situations, manage these situations calmly and take appropriate action, including seeking the help of others e.g. on-call staff or emergency services where necessary.
3. Move around the building periodically to look out for hazards to ensure the property is safe, secure and clean.
4. Log repairs to be action by the day staff, where required to escalate any repairs, health and safety or security issues that need urgent attention. including seeking the help of others e.g. on-call staff or emergency services where necessary.
5. Being the welcoming face at our reception for clients and representing YMCA Brighton.
6. Providing a decisive and effective response to customer complaints and disputes; escalating where necessary.
7. Operating equipment such as the computer, intercom, door entry system, telephone, walkie-talkies, drinks machine etc.
8. Ensuring non-clients are excluded from the building within the project’s visitor policies and procedures.
9. Encouraging clients, in a firm but diplomatic manner, to abide by the project’s policies and procedures for example, about alcohol, noise, visitors or disturbance.
10. Offering support to clients who do not settle or have problems through the night, although not to the exclusion of other clients’ needs or the main security aspects of the job. This may require seeking the help of others e.g. on-call staff or emergency services where necessary.
11. Undertaking any other reasonable task that will ensure that clients’ needs are met through the night.
12. Reporting any areas of concern, in particular relating to safeguarding, health and safety, security, or the well-being of individual clients, using correct workplace procedures.
13. To follow Safeguarding protocols at all times.
14. Following YMCA Brighton’s policies and procedures at all times, including, but not only, those relating to EDI, Health and Safety, Safeguarding and Governance Data, GDPR and Confidentiality. To respond to all reasonable instructions and guidance as these procedures develop further.
15. Following YMCA Brighton’s Code of Conduct for staff, regarding workplace professionalism, at all times.
16. Attending meetings, and participating in supervision support, outside of normal working hours where necessary, for which compensatory time off in lieu will be granted.
17. To undertake and complete all required training both face-to-face and online through ME Learning.
18. At the end of each shift, complete all required log notes via *computer or logbook including complaints, incident reports etcAll log notes clear and accurate reports of the night’s events to inform the day staff when they come on duty. *Basic IT training will be provided if required.
19. Ensuring the Reception area is kept clean.
20. To undertake any other duties which reasonably fall within the range and responsibilities of this post, as directed.
All Staff are required to:
Familiarise themselves with the organisation's Policies and Procedures, held on the SharePoint/Safe HR system, accessible by all staff at any time from the website. Act at all times within the Organisation’s Rules, Policies, Procedures, and any other statutory requirements.
To report any concerns about the client’s well-being to a relevant member of staff, using correct workplace procedures.
To attend trainin