Night Receptionist
2 weeks ago
We are seeking an upbeat, driven individual with excellent communication skills.
What is the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Night Receptionist, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location and act as the brand ambassador, H&S champion and crisis contact person during all assigned shifts. Nights operation is the crucial part of the hotel operations and we are looking for a strong, confident and committed individual who is not afraid to make decisions. If it sounds like you, then we would love to hear from you
Your Day To Day:
* Be the warm welcome that kicks off a memorable guest experience
* Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
* Handle cash and credit transactions
* Upsell F&B items from the Pantry.
* Complete the Night Auditing process.
* Generate and email full reports and handover to morning shift and management
* Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
* Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns
* Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
* Stay safe all the time. Following our safety procedures, you'll report all incidents and
wear any protective gear needed
* Jump into other ad-hoc duties when your colleagues need your help
* Perform Duty Manager shifts/tasks including security walks.
* Any other responsibilities as arise.
What We Need From You:
* Communication skills - guests will need to come to you with concerns as well as
compliments, so you'll be easy to talk to
* Your problem-solving skills will turn issues into opportunities so every guest leaves
with great memories
* Fluency in the local language - extra language skills would be great, but not essential
* Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
* Flexibility - night, weekend and holiday shifts are all part of the job
* Experience - ideally you'll have spent at least one year in a front desk or guest service position
What We Offer?
We'll reward all your hard work with a great salary and benefits – including uniform, great room discount and superb training.
Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 24 per week
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Referral programme
Work Location: In person
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