Private Patient Co-ordinator

Job Description Private Patient Co-Ordinator Location: North Downs Hospital, Caterham, Surrey Hours: 22.5 hours per week, Part-time Salary: Depending on experience + Benefits Summary: North Downs Hospital is one of Surrey's leading private hospitals with an excellent reputation for delivering high quality healthcare for self pay/insured and NHS patients, conveniently situated close to Caterham. The private hospital offers a wide range of treatments and services including mínimally invasive surgery, endoscopy procedures, orthopaedic surgery including spinal treatment and pain management, general surgery including hernia surgery, ophthalmology including eye laser surgery, gynaecology, urology and ear, nose and throat treatments. The role: We currently have an excellent opportunity for an Private Patient Co-ordinator to join our team at the North Downs Hospital based in Caterham, Surrey. This is a busy and demanding role so you will need to be enthusiastic, highly motivated and have a flexible approach to their role to ensure the needs of the service are met. You will have the flexibility to respond to requests from consultants and colleagues and will be able to work under their own initiative. Private Patient Coordinators need to be personable and confident speaking with a wide range of customers including Consultants, medical secretaries and patients with a keen sense of what good customer service entails. This role is multi-faceted and includes not only providing a gold standard of customer care to our private patient cohort but a knowledge of marketing and generation of revenue. Duties includes: - Supporting all aspects of a private patients journey at the hospital/outreach facilities. - Booking patients for surgery. - Providing Quotations to patients for Outpatients and Surgery. - Working closely with Consultants & Secretaries. - Forming part of a rota to assist lunch time cover on main reception. What you will bring: - Strong customer service - Ability to manage a portfolio of private patients from initial call to admission - Sound computer skills using the MS Office - Confident in engaging with a variety of people - Articulate, with excellent communication skills in person, over the phone and in writing - The highest standard of personal presentation - Goal focused and results driven - Private healthcare experience desirable Benefits: - 25 Days Leave + Bank Holidays (prorated) - Private Pension - Flexible shift patterns available where possible - Enhanced Competitive Parental Leave Policies - Private Medical Cover with option to add partner & dependants - Life Assurance (Death in Service) x3 base salary - Free Training and Development via the Ramsay Academy - Free Parking on site (where possible) - Subsidised staff restaurant (where possible) - Concerts for Carers - Employee Assistance Programme - Cycle2Work scheme available, in partnership with Halfords - The Blue Light Card Scheme About Us: Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. We are committed to equality of opportunity for all. LI-KH1 We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.