Customer Service Administrator

3 days ago


Ballymena, United Kingdom TST Group Full time

TST Group are currently looking for an enthusiastic Customer Service Administrator to join a busy team based in our Ballymena Office.

TST Group is an established, award-winning transport and logistics company, providing large scale haulage, logistics, warehousing, recycling, and asset disposal services to our clients.

**Hours: Monday to Friday 9am to 6pm**

**Duties and Responsibilities**:

- Working within our Groupage Department to maintain proper and accurate Pre-Shipment and Post-Shipment Administration including POD.
- Handling incoming customer queries
- Managing the shared mailbox for customer ensuring timely responses
- Maintaining and updating an accurate Customer data base / files and completing data entry
- Liaise with key stakeholders to ensure service levels are maintained.
- Preparing manifests & paperwork for drivers and/or sub-contractors.
- Inputting data on to our Transport Management System.
- General Administrative Tasks.

**Essential Criteria**:

- Experience of using and fully proficient with software packages such as MS Excel & Word etc.
- The ability to work in a fast-paced environment.

**Desirable criteria**:

- Previous experience within a Logistics, Freight or Warehousing capacity, however full training will be provided.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: CSA/08/23



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