Sol Connect Relief Advisor

1 day ago


North Lanarkshire, United Kingdom Support For Ordinary Living (SOL) Full time

**Salary**: £13.50ph

Hours: Relief

Base: Wishaw or Glasgow

**General Description**

SOL Connect is an established, multi-award-winning digital Technology Enabled Care (TEC) Service that empowers people to live independently in their own homes within the community. Integrating cutting-edge technology with person-centred planning, we collaborate with people to create TEC solutions that enable them to take control of their own care journey.

This is a unique opportunity for a person centred and forward-thinking support practitioner to use their skills to deliver support in a different way.

**Job purpose**

**Advisor**:
The people that we support may call in using their HUB technology for a chat, some reassurance, or reminders to take medication or lock up at night. Others may call in at times of distress or when their mental health has deteriorated. SOL Connect Advisors possess a unique set of skills that enable them to seamlessly move between calls, delivering compassionate care and support remotely.

**Please Note -** **This position involves extended periods of sitting and screen time.**

The role is a night shift-based role and would require the post holder to react as and when required to requests of support from individuals. The role will be based within one of the SOL Offices which are in Glasgow and Wishaw. You would be required to work across all offices on an as and when required basis.

**Main Duties of the Post**

**Provide an out of hours response to the people we work for, responding to
- Alarm activations.
- Personal Care Requests
- Emergency medical support
- Supports after a fall.
- Technical Support
- Safeguarding an individual’s welfare and wellbeing
- Provide support to the SOL Connect team and customers by answering hub calls and providing admin support when not required to offer physical support.
- To uphold and safeguard the positive image and reputation of the organisation with all external agencies and contracts.
- To contribute to the organisational processes and systems for monitoring and evaluating quality of service provided to the individual.

**Work Pattern**

**Flexible work schedules available to match your availability, including Day, Back, and Night Shifts.

Pay: £13.50 per hour

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount

Work Location: In person



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