Guest Service Assistant
2 weeks ago
'''Duties'''
- Greet and welcome guests in a friendly and professional manner
- Provide exceptional customer service to ensure guest satisfaction
- Assist guests with check-in and check-out procedures
- Answer phone calls and respond to guest inquiries
- Handle guest requests and resolve any issues or complaints promptly
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure a seamless guest experience
'''Experience'''
- Previous experience in guest services or hospitality preferred
- Strong communication skills, both verbal and written
- Excellent phone etiquette and customer service skills
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual skills are a plus
As a Guest Service Agent, you will be the first point of contact for our guests, providing them with exceptional service throughout their stay. Your friendly demeanor, attention to detail, and ability to handle various tasks simultaneously will contribute to the overall success of our hotel. Join our team and be part of creating memorable experiences for our guests.
Pay: £12.21 per hour
Expected hours: 40 per week
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
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