Hotel Receptionist
2 days ago
**Job Overview**
**Responsibilities**
- Greet guests upon arrival with a warm and friendly welcome.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain a tidy and organised reception area to create a positive first impression.
- Process reservations and cancellations using the hotel management system.
- Respond to phone calls with excellent phone etiquette, addressing guest needs promptly.
- Assist in resolving guest complaints or issues in a professional manner.
- Collaborate with other hotel departments to ensure seamless service delivery.
**Experience**
- Previous experience in a hotel or hospitality environment is preferred but not essential.
- Bilingual or multilingual skills are advantageous for effective communication with guests from various backgrounds.
- Strong guest service orientation with the ability to handle challenging situations calmly and effectively.
- Excellent organisational skills and attention to detail to manage multiple tasks efficiently.
- Familiarity with hotel management software is beneficial but not required as training will be provided.
Join us in creating memorable experiences for our guests while working in a dynamic and supportive environment
**Job Types**: Full-time, Part-time, Permanent
Pay: Up to £12.21 per hour
Expected hours: No more than 40 per week
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Work Location: In person
Expected start date: 16/06/2025
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