Customer Services Apprenticeship 2023

**Customer Services Apprenticeship** **Branch Network - Wealth & Personal Banking** **Location: North West Region - Carlisle, Kendal, Lancaster, Shrewsbury, Hanley and Lichfield** **Apprenticeship Qualification: Level 3Senior Financial Services Customer Adviser** **Salary: From £20,020 per annum** If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction. HSBC offers opportunities, support andrewards that will take you further. We are currently recruiting for Customer Services Apprentice professionals across various locations in our local market. This is an exciting new permanent, entry level opportunity within our Branch Network, which will see successful applicants to join as a Level 3 Senior Financial Services Customer Adviser. Our Branch Network is at the heart of a local market acting as a financialpartner and community hub. We value difference, we succeed together, we take responsibility and we get things done This is an 18-month Apprenticeship programme, with an opportunity for a progression to more complex role. Throughout the programme, you will get to know our product and services and be part of a team to deliver the exceptional service to our customers. We are looking for people to join our team who are passionate about delivering an exceptional customer experience, who are ambitious and have a helpful personality. Face to face customer service experience is helpful, but not essential, what we are reallyinterested in is a genuine passion for going above and beyond for our customers. **Within this role you will;** - Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers banking requirements, take ownership of their individual needs and deliver an exceptional customer experience - Play an important part in customer education around HSBC digital services and fraud awareness - Identify customers who are in vulnerable situations and determine the best way we can support them **There may be times when we may ask you to work in other local branches within a reasonable distance to you.** **You'll achieve more when you join HSBC.** **Requirements**: As this is an entry level role, we do not ask applicants to possess any prior competencies required for the role, only behaviours and a passion to learn. The ideal applicant for this role would possess the following traits and/or behaviours (alongside eligibilitycriteria): - Enthusiasm and a desire to learn and work at pace with changing priorities - A "people first" approach, willing to put the customer at the heart of decision making - Naturally inquisitive - able to ask why and bring new ideas to the table - Strong communication skills which will enable you to engage in effective conversations, build strong connections and show empathy to our customers. - Ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service - Be resilient to a continuous changing environment - Flexibility as, we may ask you to support other local branches within a reasonable distance to you - Adhering to HSBC's values of being dependable, open to different ideas and cultures, connected to colleagues and customers, and acting with courageous integrity in everything we do. This means having the courage to make decisions based on doing the rightthing, and upholding the Bank's ethical standards and principles. - 5 GCSEs (or equivalent) at or above grade 3/E, including Maths and English. As per the Government Apprenticeship guidelines, Apprentices need to have been a resident in the UK for the last 3 consecutive years before the start of the apprenticeship and havecontinued Right to Work in the UK for the duration of the programme.