Service, Maintenance

2 weeks ago

London, United Kingdom Barry Bros Security Full time

**Customer Support & Planner**

At Barry Bros Security our Service, Maintenance & Repairs Co-Ordinator’s main areas of responsibility are to ensure all Service Calls are processed and scheduled efficiently, and customer records are accurately maintained according to internal and external procedures.

Our Service, Maintenance & Repairs Co-Ordinator needs to have good communication and listening skills, the ability to relate to different types of people and have a polite, friendly telephone manner. They also need to have excellent organisation, computer and word-processing skills. They will need to have an understanding of the purpose and background of Barry Bros Security, the roles of other staff and the standard office procedures.

**Key Skills**
- Polite, professional and confident telephone manner.
- Questioning and listening skills to extract crucial information
- Excellent attention to detail
- Correct use of grammar, spelling and punctuation
- Experience in Microsoft Word, Excel and Outlook
- Experience in Database data entry with accuracy
- Team player with ‘can-do’ attitude
- Demonstrating ownership of tasks and problems
- Understanding of Postcode areas of London and the UK

**Service, Maintenance & Repairs Co-Ordinator****:

- Areas of Responsibility**

As Service, Maintenance & Repairs Co-Ordinator at Barry Bros Security, your main area of responsibility is to maintain an efficient Service Desk which includes:

- Answering incoming calls
- Providing telephone assistance where necessary / possible
- Efficiently scheduling Engineers to respond to Service and Preventative Maintenance calls
- Keeping clients informed of Service calls progress
- Liaising with UK wide subcontractors to carry out outer London jobs
- Scheduling accepted quoted works and revisits
- Updating Engineer Out of Hours Rota according to schedule produced by Supervisor
- Ensuring quality standards and procedures in place at Barry Bros Security are followed
- Providing back-up support in the event of absence of other team members

A full time office based role in Paddington, W2 Hours: 8.30am - 5.30pm.

**Additional Benefits**:

- 28 days holiday incl. Bank Holidays (increasing to 30 days after 1st year)
- Pension Scheme
- Private Healthcare on completion of probation

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Service, Maintenance & Repairs Scheduling: 1 year (required)

Work Location: In person

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