Visitor Experience Officer

The Visitor Experience Officer will play an important role in developing and delivering our annual programme aimed at multiple audiences. This role requires ambition, creativity and an excellent understanding of what visitors want from their museum experience. We are looking for someone who sees the potential in our offer and is excited by working as part of a fast-paced team to build an inspiring programme of activities and events. As part of the Visitor Experience and Volunteer team you will also support the Learning Team in delivering interactive sessions for groups, exploring the themes of poverty, crime and justice as well as supporting with administrative tasks. You will also support the Volunteer Team, helping it grow by inducting new recruits and performing administrative tasks. Working closely with the Front of House Coordinator and the Visitor Experience and Volunteer Manager, you will support the volunteers as we develop our front of house experience, shaping our welcome through training sessions and content creation.

You may also support the general operations which may include some shifts as Duty Officer front of house and volunteering.

You will have responsibility for:
**Visitor Experience and Volunteers**
- Developing and delivering new activities for the programme across all three sites
- Writing copy for our website to advertise events
- Collecting and documenting visitor evaluation responses
- Supporting the management of public events and their bookings
- Working with the Visitor Experience and Volunteer Manager to develop new opportunities for revenue income
- Supporting in the delivery of school sessions
- Supporting the Learning team with administrative tasks
- Managing volunteer databases
- Organisation and filing of volunteer documents
- Administrative support for volunteer events
- Managing the volunteer newsletter
- Supporting in the training and induction of new volunteers

**Front of House**
- May be asked to perform front of house duties as a Duty Officer including:

- Weekend duty manager/ front desk role
- Unlocking and locking Workhouse Museum
- Checking-in on volunteers at all three sites
- Operating the front desk till
- Welcoming visitors

Note: Notwithstanding the Job Purpose and Duties & Responsibilities included in this job description, the postholder must be prepared to undertake additional tasks, duties and responsibilities at the discretion of the post’s line manager. Some weekend work will be required, particularly at busy periods.

**Person specification**

**Essential**
- Adaptability and flexibility.
- Strong organisational and administration skills
- Creativity and an ability to design and run inspiring activities and workshops for a diverse range of users
- Strong written communication and experience in writing copy for visitors
- Strong understanding of the motivations and barriers to visitors in the heritage sector
- Excellent customer service.
- Attention to detail.
- Experience of Office 365 packages.

**Desirable**
- Previous experience of working with volunteers
- Front of house experience
- Interested in the work of Ripon Museum Trust.

This role is based in the museum with some working from home and hybrid working supported. We understand how important work/life balance is for wellbeing and are open to considering a variety of options, including hours of work, work patterns, secondments and job shares.

**Method of Application**

Pay: £23,700.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking
- On-site parking

Schedule:

- Weekend availability

Work Location: In person

Application deadline: 23/02/2025