Receptionist

Job description

Receptionist - Elevate Your Hospitality heart at The Coed-y-Mwstwr Country Hotel

**Salary**: £13 per hour

Hours: 24 hours over 7 days

About Us: The Coed-y-Mwstwr hotel is a charming Victorian mansion set in Bridgend in a leafy, wooded hillside with far-reaching view across the rolling pastures of the Vale of Glamorgan and beyond to the North Devo coast. Step inside and a warm, Welsh welcome awaits our guests, with the odd dog or two for company. Our name means ‘whispering trees’, and our guests are awakened with the gentle sounds of the forest.

We’re in a great spot for exploring the town, countryside and the Glamorgan Heritage coast, or our guests can just stay put, with a roaring fire, a few cocktails, imaginative modern Welsh cuisine, or an afternoon tea with friends in our wonderful home.

At Coed-y-Mwstwr, we're more than a hotel; we're architects of unforgettable experiences, we offer not just a job but a journey into exploring your own goals in hospitality. As part of the Town & Country Collective, we are committed to redefining hospitality with a unique blend of Welsh warmth, innovation, and exceptional service.

Why Join Us: Why not, we offer,
- A Professional Oasis: Join a dynamic team in an enchanting location and experience the benefits of a professionally managed establishment with personality
- Championing Excellence: Our values of passion and professionalism underpin everything we do, offering you the opportunity to excel in your career.
- Creating memorable experiences: Bring our service promises to life by anticipating our guests needs and making their stay an experience they will never forget.
- Breath-taking Surroundings: Immerse yourself in the breath-taking vistas of the Welsh countryside.

That’s not all, we want you to be part of our hospitality family, who believe in looking after each other, which is why we offer,
- Complimentary meal whilst on duty
- Preferential rates on accommodation
- Qualifications relevant to your role (if you choose)
- A training and development pathway to help you be the best of you
- A work buddy to show you the ropes
- Discounted meals for you (for up to 4 people)
- A reward scheme to recognise elevated service experiences
- A Performance Management framework to help you achieve your goals

Key Responsibilities:
Receptionist - Giving a warm Welsh welcome to our guests: We're seeking a receptionist who is passionate about delivering exceptional customer experiences. Anticipating our guests needs and making sure their stay with us is set up to create a memorable experience. We welcome ideas to constantly improve, driving the room revenue forward and working collaboratively with our Front of House team to deliver exceptional guest experiences and generating profit.

Guest Experience Guru: Continue to find ways to elevate the service we offer our guests so they will always remember how we made them feel and the memories of staying with us. Listen and anticipate their needs where possible by adding little touches they didn’t expect.

Help us deliver and grow our business: Support our room yield by showcasing our rooms and overnight stays, we are unique, and we want our guests to experience our Welshness in stunning locations.

**Requirements**:

- Experience: Previous customer service or receptionist experience, showcasing your commitment to creating guest experiences they won’t forget.
- Passionate Personality: Perfect for creating positive guest experiences and cherished memories.
- Team Catalyst: The ability to collaborate with the rest of the team, particularly the Front of House team to ensure their welcome into our hotel runs smoothly.
- Communication Champion: The ability to communicate well with our guests and listen if we get something wrong and help fix the issue and re-establish the customer experience to be a good one.
- Grow our business: By managing reservations and the guest experience at point of booking so we get it right for our customers and their experience is what we promised at time of booking.

Join Our Journey:
Come and be a part of our Town & Country family, where we don't just provide hospitality; we create memories that last a lifetime, whilst investing in your future.

**Job Types**: Part Time, Permanent

Pay: £13 per hour

Expected hours: 24 per week

Additional pay:

- Quarterly bonus
- Tips

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Free parking
- On-site parking
- Referral programme

Work Location: In person

**Job Types**: Part-time, Permanent

Pay: £13.00 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Work Location: In person