Helpdesk Advisor

21 hours ago

Wakefield, United Kingdom Robert Walters Full time

7x Helpdesk Advisor

Contract: Perm

**Salary**: £21k + £1.2k performance based bonus

Location: Wakefield (100% office based)

Working hours: different shift patterns available (**Earlies Mon-Fri 06:30-15:00, Lates Mon-Fri 15:00-23:30, Nights Mon-Fri 23:00-07:30, Days Mon-Fri 08:30-17:00, Day Weekends 06:00-18:00, Night Weekends 18:00-06:00)**

Job Spec:

- Provide technical hardware, network and software support to our Print Services clients
- Manage incidents and service requests, ensuring a swift response and resolution on all.
- Remotely resolve technical issues with printers and any accompanying software within SLA.
- Order printer consumables and parts, and provide consumable/part replacement guidance to end users
- Escalate issues to the relevant team, to ensure minimum downtime for our clients.
- Proactively monitor print device alerts, and action/perform preventative maintenance.
- Remote configuration of print devices.
- Remote deployment of firmware and software.
- Support other Service Desk functions when needed.
- Cover some shifts outside of core 7:00-19:00 working hours (nights and weekends).

Person Spec:

- Experience in a first
- or second-line Helpdesk/Service Desk environment is preferred, but not essential.
- Microsoft Certifications or equivalent, preferred, but not essential.
- Background in IT with excellent understanding of Microsoft Windows, Server & Office.
- Ability to prioritise workloads and a willingness to work flexibly.
- Willingness to learn and keep up with new technologies.
- A team-player, who is motivated to help those around them.
- Be receptive to change and improvement, for the better of you and the business.
- Be in possession of a UK passport.
- You will also be required to complete background and security clearance checks.

**Benefits**:

- Progression and development opportunities.
- Shift allowance for working outside of core hours.
- 25 days annual leave + public holidays.
- Pension scheme.
- Access to exclusive employee discounts (Perks at Work, You at Work + others).
- Holiday purchase scheme.
- Share incentive plan.
- Health and wellbeing support.
- Profit share scheme.
- BUPA private healthcare (at subsidised cost).

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