Contact Centre Advisor

1 week ago

Birmingham, United Kingdom LTK Consultants Ltd Full time

**Birmingham Business Park**

**The company**

LTK are an industry leading Automotive Consultancy company specialising in retention solutions for vehicle sales and aftersales dealer networks. As an outsourced business, high standards of delivery is imperative in order to keep our clients and customers satisfied.

We represent recognisable quality brands such as Peugeot, Citroen, DS, Vauxhall and Fiat, Chrysler

**The role**

Our dedicated Contact Centre team process c100,000 inbound and outbound enquiries per month through our Sales and Aftersales channels. Ranging from facilitating appointments for Test Drives and Face to Face appointments to making Service, MOT and Maintenance appointments for the respective dealers.

To support our client deliverables and growth we now need the following roles:
The advisor is the first line of contact on behalf of the dealership and as such high levels of professionalism and energy are needed, to ensure that every customer receives the very best in customer service, providing product knowledge on new vehicles or on service schedules.

The role is a blend of Sales and Customer Service, every call, every lead is an opportunity to convert to the business and you will be measured and rewarded on:

- Conversion
- Quality
- Efficiency

You will receive comprehensive training on product knowledge, systems and process and will be expected to be able to receive inbound calls and make outbound calls in a blended environment.

Come join our fast paced, friendly environment at our offices based in the prestigious Birmingham Business Park.

**Skills**
- Ability to work in a High Paced Environment
- Using the training provided navigate through our bespoke systems
- Attention to Detail
- Good Communication and Listening Skills
- High Energy
- Professional & Friendly approach
- Fluent in Spoken and Written English
- Create and drive positive customer advocacy by ‘going the extra mile’ wherever possible

**Hours and Shifts**

**Monday to Sunday**

**8.00am - 7.00pm**

**Range of Benefits**
- Full Induction & Comprehensive Training
- 30 days holidays including Bank Holidays
- Additional days holiday for your birthday
- Contributory Pension Scheme
- Health Cash Plan
- Rewards Cash Plan
- Length of Service Awards
- Active Career Progression
- Incentives (love2shop, vouchers, lunches bought etc)
- Free onsite parking

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Referral programme
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Weekends only

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

Reference ID: LTK006

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