Customer Administrator
1 week ago
**Customer Administrator (Graduate Position)**
- Future qualifications and training will be provided._
- Excellent communication skills, both verbal and written.
- Excellent attention to detail when reviewing complex documents.
- Clear and accurate written communication.
- Excellent customer service and negotiation skills.
- The ability to listen, empathise and inspire trust.
- The ability to deal with challenging calls and/or customers.
- Highly organised, enthusiastic, driven, and resilient.
- The ability to work to deadlines, manage your own caseload and handle varying, sometimes conflicting timescales and demands.
- Previous experience in a claims handling role in the insurance industry would be advantageous but is not essential.
**Responsibilities**:
- To carry out meticulous validation checks on every customer policy ensuring each process is followed thoroughly and accurately.
- To deliver accurate and complex messages to a customer including difficult conversations.
- To establish and maintain positive relationships with each customer by being efficient, effective, trustworthy, and reliable.
- To ensure customers are treated fairly.
- To ensure claims are handled effectively from first notification of loss to completion.
- Appointing and liaising with our approved panel of installers.
- Assessing pricing and proposed remedial works to ensure claims costs are controlled.
- Analysing claim activity/trends and producing MI for the management team.
- To undertake any general administration activities which may be required.
- To establish and maintain positive working relationships with colleagues, approved installers and any other individual associated with the business.
**Why join us**:
- Fantastic opportunity to join an insurer in its formative years and play a key role as it grows.
- 37.5 hours/week (08.30 - 17:00, Monday - Friday)
- 26 days paid leave (plus Bank Holidays)
- 4% contributory pension, with a company contribution match up to 8%
- Cash Plan
- Death in Service
- Onsite parking
- Easy access to M6, M61 and M65, motorways
- Salary: £26,700 per annum.
**Job Types**: Full-time, Permanent, Graduate
**Salary**: £26,600.00-£26,800.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: FB3465
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