Investment Administration Interim Manager

1 week ago

Northwich, United Kingdom Nelson Scott LLP Full time

OVERALL SUMMARY
- The Client Payments & Fees team is based across the Northwich and London offices, and is responsible for a range of administrative and process driven activity including, but not limited to, the timely and accurate processing of cash movements in and outof client accounts (including investment instructions), in addition to the processing of initial and ongoing fees.
- Direct client contact is required from a verification and validation perspective for some of the business processes.
- The team undertake activity utilising the suite of computer systems provided by our software provider, IRESS, including Xplan, Pulse, Fusion and Symphony
- The Manager will be responsible for the direct oversight and line management of the team in addition to oversight of all applicable business processes and associated controls.

RESPONSIBILITIES
- Oversee the range of high volume and complex administrative process activity undertaken within the team, ensuring standard operating procedures are followed and business cases are undertaken in a timely and accurate manner.
- Actively monitor and oversee the workflow tasks supporting all applicable business processes.
- Undertake all line management responsibilities with direct reports.
- Actively develop all team members via coaching and involvement in the company’s appraisal and development scheme.
- To review all processes regularly to ensure they are operating it as efficient manner as possible, implementing any changes, as required.
- Ensure all client contact elements in the team are undertaken effectively so that all client instructions that require validation and verification are completed.
- Oversee risk management and business continuity activities for the team.
- Close liaison with other departments developing existing relationships further to ensure all business processes run effectively.
- Oversight of the recording and collating of departmental statistics on a daily and monthly basis, where appropriate.
- Management and oversight of all departmental procedures.
- To work closely with incumbent Manager of the team to produce optimum outcomes for the team.
- To inform Line Manager of areas of concern and issues that may arise
- Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.

WE WOULD LOVE TO HEAR FROM YOU / PLEASE APPLY IF:

- A number of years’ of direct line management experience is essential.
- A number of years’ experience of overseeing operational processes within a highly controlled and regulated environment is highly desirable.
- Previous Financial Services experience, specifically in a Wealth Management business, would be a key advantage, as would experience in working with investment products, wrappers and 'platforms.’
- High levels of accuracy and attention to detail.
- Flexibility and availability to work overtime during peak workload periods.
- Excellent communication skills (written and verbal).
- IT proficiency.
- Proactive nature with high levels of initiative.
- Previous customer/client service experience would be an advantage.
- Knowledge and experience of Lean methodologies would be beneficial.

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