Investment Administrator

2 weeks ago

Northwich, United Kingdom Close Brothers Group Full time

**RESPONSIBILITIES**
- Undertake all relevant payment processing (both in and out) activity and ongoing fee processing and monitoring relating to new and existing CBAM clients, on the Fusion, PULSE and Symphony systems, within agreed SLAs
- Undertake client contact for various elements of the client withdrawal process and for verifying Source of Funds for incoming payments.
- Accurate and timely processing and matching of payments in, covering regular and ad hoc events, including initial fee processing and CITS Administration fees, utilising both the Fusion and PULSE systems, for all client types. Direct client contact required to validate Source of Funds.
- Accurate and timely processing of payments out, for all client types including direct client contact to verify/validate instructions and to ensure all applicable documentation is received and meets CBAM requirements
- Accurate and timely processing of Internal Transfers and Switches on the Pulse, Symphony and Fusion systems
- Accurate and timely processing of ongoing fee postings, for all client types, on a monthly, quarterly and 6 monthly basis
- Setting up of Direct Debt instructions for new clients in accordance with the Direct Debit Guarantee
- Accurate and timely updating of workflow tasks and processes with applicable case details and progress on relevant systems
- Accurate and timely setting up of new fee scales, with associated ongoing monitoring and oversight
- Processing of bulk disinvestment activity for a range of bulk processes.
- Involvement in regular checking, monitoring and verification of data.
- Close liaison with other departments, to ensure all business processes run smoothly and effectively
- Assistance in recording and collating departmental statistics on a daily and monthly basis, where appropriate
- Adherence to and updating of, all departmental procedures
- Participation in the Appraisal and Development Scheme
- To inform Line Manager of areas of concern and issues that may arise
- Demonstrate the Firm’s Business Principles (Client, Excellence, People & Integrity)
- Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.

**WE WOULD LOVE TO HEAR FROM YOU / PLEASE APPLY IF**:

- Previous Financial Services experience, specifically in a Wealth Management business, would be a key advantage, as would experience in working with investment products, wrappers and ‘platforms’
- High levels of accuracy and attention to detail
- Ability to work quickly and accurately within very tight deadlines, and prioritise effectively
- Good team player with the ability to work on own initiative and willing to respond to varying requests
- Flexibility and availability to work overtime during peak workload periods
- Excellent communication skills (written and verbal)
- IT proficiency
- Proactive nature to gain efficiencies
- Previous data entry and paperwork checking experience desirable.
- Previous customer/client service experience would be an advantage.

**_ We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role._**

**_ To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you._**

LI-KH1

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