Technical Service Coordinator

Requisition ID: 38761- Job Location(s): Uxbridge, GBDanfoss is proud to be at the forefront of driving a global transformation in digital and electric solutions that increase productivity and energy efficiency. We are truly passionate about investment, and innovation, as we continue to support our customers' journey towards a greener and lower-carbon future. We are looking for an entrepreneurial, service driven Technical Support Coordinator for our Electric Heating products in the UK.

To support our ongoing drive towards providing our customers with a best-in-class experience, we are now recruiting for a **Technical Support Coordinator **to join our Electric Heating team in the UK. This role will be **based from home with occasional visits to our Uxbridge (UB8 1DH) **head office in the UK, and occasional travel to Europe for training purposes. Our European electric heating technical team provide help and service for both internal stakeholders and external customers and end users of our Electric Heating range of Danfoss & Devi products and ancillaries across the domestic & commercial heating sector. If you’re a technically minded individually with domestic heating knowledge and a desire to work in a fast-paced environment, then we would like to hear from you.

If this sounds interesting to you and you are eager to become responsible in a growing organisation and would like the opportunity for you to hold a strategic position where you can have great impact on your daily work, with further career opportunities, then this is the position for you.

**Responsibilities**:

- Product identification and sizing
- Arranging site visits to rectify issues
- Wiring assistance and electrical advice
- Technical help with information
- Participating in personal development and training to ensure you remain up to date regarding new Danfoss & Devi products and new product innovations.

**Background & Skills**:

For this role, you will display:

- Sound electrical knowledge of domestic wiring including heating systems
- Understanding how electric heating systems operate
- Work experience in a similar or related position

If you do not hold any of the above skills, we would hope you will hold a relevant technical qualification or equivalent as training will be provided.
- To thrive in the role in this position you will be:

- Able to work unaided with support from UK and Danish teams when needed
- Strong attention to detail and ability to solve problems
- Collaborative approach to problems and a willingness to share knowledge and experience with team colleagues
- Excellent telephone manner and an empathy with callers of varying technical abilities
- You are a strong communicator, service orientated and a team player
- Computer literate in Microsoft Office and Salesforce (Training in salesforce will be provided)
- Stakeholder / customer management skills
- Enthusiasm to acquire knowledge about Danfoss and Devi new technologies and products
- Strong motivation, a passion for mechanics and problem-solving
- Hands-on mentality

**Danfoss - Engineering Tomorrow**:
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine pro