Student Administrator
13 hours ago
**Job Purpose and Scope**:
- To assist Head of Student Services and Student Services Manager in pre and post admission student IAG
- To populate and maintain accurate student records and fill in any gaps
- To deliver administrative support with efficiency
- Ensure availability of accurate student records
- To maintain attendance records and co-ordinate with students regarding absences
- Provide and obtain information
**Key Responsibilities**
- First point of contact for enquiries from all mediums (such as: phone, online & walk-ins) - record all enquiries.
- Answer incoming landline and office mobile calls, check texts and WhatsApp messages and responding / forwarding accordingly.
- Provide relevant customer service as the face of the organisation.
- Communicate with students to request/receive information where relevant and log information.
- Ensure support in the implementation of the University’s Access and Participation plan.
- Supporting students throughout the learning journey.
- Populate and maintain hard copies and electronic version of student records.
- Fill in any gaps if any records are missing.
- Update CRM system
- Support students in the use of university admission systems.
- Ensuring that student records are readily available as and when needed.
- Ensure student attendance is regularly and accurately recorded.
- Give campus tours to students if required.
- Address student requests such as letter request
- Book appointment with students as required.
- Collect student documents and file as appropriate.
- Comply with all GDPR regulations while engaging with student data.
- Abide by all departmental and LDT policies and procedures.
- Available to work over the weekend
- Refer to Line Manager and Head of Department for queries, complaints, and anomalies.
- Respond promptly to student queries
- Utilise LDT templates for all written documents
- Request templates as needed
- Ensure accurate record keeping at all times,
**Desirable**:
- Proficiency in basic office software including WORD/EXCEL/OUTLOOK etc.
- Excellent written and verbal communication & interpersonal skills
- Ability to manage own workload and be able to prioritise tasks
- Attention to detail
- GSCE in English (or equivalent)
**Professional Experience**:Ideally, previous experience of working in an education sector and/or training provider into Student support department.
**Annual Salary & Benefits **:LD Training offers competitive remuneration packages dependent upon qualifications and experience and a flexible working pattern.
Pay: £23,750.00 per year
**Benefits**:
- Company pension
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Stanmore, HA7 1FW: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: SA/SMORE/03.06.24
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