Group Head of Digital Communications

Job Type:
Permanent

Build a brilliant future with Hiscox

Group Head of Digital Communications

Reporting to the Director of Group Communications

London, York, Colchester with Hybrid working

This is a key strategic and hands-on role that requires a motivated, self-starting expert to shape the future of the digital communications strategy.

The role

The Group Head of Digital Communications is responsible for the strategy and management of Hiscox’s digital channels inside and outside the business. The role works closely with regional and global Communications and Marketing partners to understand and oversee the global Hiscox digital footprint. The role consults and advises on appropriate channels and formats for the external and internal communications strategies and maintains oversight of global activations to bring the Hiscox story to life in an engaging digital fashion, as well as to manage reputational risk.

What you’ll be doing

The Head of Digital Communications will lead the digital channel strategy for Hiscox’s reputational teams, understanding, testing and advising on the appropriate channels and formats to reach our key audiences, as well as implementing appropriate controls and measures to monitor the effective use and impact of existing and future channels.

The role works in close collaboration with the Head of External Communications and the Head of Internal Communications to ensure a consistent “one Hiscox” presence across all channels.

Key areas of responsibility:

- Develops and owns the digital communications strategy inside and outside the business, including creative strategies and close partnership with Marketing colleagues
- Line manage the Group Digital Comms Consultant and Group Design Lead and matrix management responsibilities as required by different projects
- Content development and implementation across owned digital channels
- Social media monitoring, measurement and crisis / issues advisory
- Ownership of the Hiscox global intranet, The Gallery
- Ownership of the Hiscox Group website including content, strategy and updates
- Oversight of Group Designers in support of digital strategy

Skills and Experience
- Digital channel strategist with proven expertise in advising and launching social programmes
- International and global understanding / experience
- Development of appropriate social media monitoring and measurement structures
- Hands-on content development practitioner with proven success in multiple channels
- Collaborative leader and business partner with understanding of internal and external audience needs
- Experience working in a collaborative matrix in partnership with sales and marketing colleagues
- Executive digital profile experience

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Diversity and Hybrid working

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.

We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

LI-AS1
- Work with amazing people and be part of a unique culture_