Customer Service Advisor

**Role -** Customer Service Advisor (Property Manager)
**Location** - Cotton Street, Liverpool
**Employment Type** - Full-Time, Permanent

**Working Pattern** - Monday to Friday: 8.45 am - 5.30 pm (1-hour lunch). Saturday rota: 9.00 - 1.00: (1 in 5-week rota)

**Salary**: £20,000.

Are you looking to start or progress your career in the property industry?

Are you a strong administrator, with a passion for providing outstanding customer service? If so, we want to hear from you

**_Entwistle Green: Countrywide _**are seeking an enthusiastic and passionate individual to join an established Property Management team, within their residential lettings business.

The Connells Group has recently acquired Entwistle Green: Countrywide, securing our place as the UK’s largest property services group. Our Customer Service Advisors (known locally as Property Managers), play a pivotal role in ensuring that our customers and clients receive the service they deserve throughout their time with us; so we're on the lookout for those with great communication and relationship skills and a passion for property

**The role of a Property Manager**:
You will be fully managing your own portfolio of properties across our Liverpool and surrounding area. Acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy, this could include:

- Managing repairs and maintenance
- Organising Gas and Electrical safety certification
- Assisting with tenant arrears
- Negotiating end of tenancy deposits
- Developing a competent knowledge of lettings legislation, to help and support our customers and colleagues during their tenancy

**Skills and Attributes of a Property Manager**:
We’re the UK Market Leader with a national reach; so it’s only natural that the needs of our customers will vary massively. If influence and negotiation are skills that come naturally to you, you’ll thrive when you’re communicating with our customers, partners, and suppliers.

You’ll need to be able to build rapport with customers with ease, so confidence conversationally and in writing is vital. Similarly, you will have confidence in your decision-making capabilities, because we want you to have ownership of decisions that will improve our customers' journey.

You will be a team player and be able to work collaboratively with colleagues and partners to achieve individual, team, and business targets.

**What you get in return for a career as a Property Manager with Countrywide**:

- 23 days annual leave increasing with long service
- Pension scheme
- Full training provided, including industry-recognised qualifications
- Excellent career progression opportunities throughout the business
- Outstanding discounts across retail, entertainment, travel, and health

**Why join us as a Property Manager?**

At Countrywide, our passion for property and a strong focus on people set us apart. We don't see buying, selling, renting, and letting as processes - for us, they're all about important, life-changing moments. This is why we empower our people to create exceptional experiences.

The size and scale of our business will open up huge opportunities for you, whether you want to become an experienced professional within your current role, broaden your skills within the wider business or progress upwards to take on more and more responsibility. Meanwhile, the fact that we're always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Store discounts
- Wellness programmes

Schedule:

- 8 hour shift