Network Support Engineer

2 weeks ago

Sheffield, United Kingdom Transaction Network Services Full time

**Job Title**: Network Support Engineer

**Location**: Sheffield

**Salary**: Competitive

**Job type**:Full Time, Permanent.

Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.

**The Role**

**Responsibilities**
- Working with a wide range of platforms and networking technologies. CentOS, Cisco ISR/ASR, Juniper MX/EX, F5 LTM, Virtual Access.
- A role for someone with a creative mind ready to solve complex technical problems and be innovative with the troubleshooting process.
- Short term impact mitigation, complex fault analysis, service / design improvement.
- Be a leading example of teamwork, impart experience, and influence.
- Support resolution of escalated service incident tickets.
- Support major incident management.
- Incident root cause analysis.
- Problem management resolution.
- Network maintenance.
- Providing on-call support (rota based) and occasional out of hours work.
- Support for disaster recovery activities.
- Provide training, knowledge transfer and ongoing support to TNS NOC analysts.
- Support evolution of documentation and processes.
- 4-5 years' experience in a mission critical network operations environment, ideally within the payments services arena
- Proven knowledge and experience of TCP/IP.
- Knowledge and experience working with the Linux OS.
- Knowledge and experience in MPLS, ISIS, BGP, NAT, HSRP, IPsec VPN, IP load-balancing
- Extensive hands-on experience with the configuration of Cisco, and Juniper routers, and switches.
- TAC case management and escalation process.
- Proven ability to effectively project-manage their work.
- Strong written and verbal communications skills.

**Desirable**
- Previous experience of the banking, transaction payments or telecommunications sector and PCI.
- Previous experience with Remedy workflow tool.
- Fundamentals knowledge of Cryptography, IPsec, TLS.
- F5 Load balancers.
- Linux/Unix scripting skills.
- Previous experience in broadband technologies such as ADLS and WWAN.

**Benefits**
- Competitive salary (Varies depending on experience)
- 25 days Holiday + Bank holidays
- Friendly and supportive team culture
- Optional Private Health insurance
- Cycle to work scheme
- Long Service Awards
- Free Parking

Please click on the **APPLY** button to send your CV and Cover Letter for this role.

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