Insurance Administrator

We are currently recruiting for a dedicated, highly organised, and experienced Administrator to join our vibrant, friendly and diverse Underwriting Support Team based in Cardiff. You will have an excellent telephone manner and interpersonal skills, coupled with excellent attention to detail. Although is role is based from our Cardiff office we will consider flexible working to including working from home.

This role would suit an individual who really enjoys working within an administrative environment and used to dealing with a high volume of incoming calls. You will be provided full training in this role, being highly adaptable and quick to learn. As a natural multi-tasker and previous experience working within a fast-paced environment, you will be one that uses their initiative, managing your own workload and dealing with complex queries.

As the business goes through an exciting growth period, there will be lots of opportunities to get involved in other exciting projects.

**Location**: Based in the city of Cardiff there are great transports links should you wish to travel by train, car, or bus.

**Responsibilities**:

- You will be processing amendments to policies, liaising with brokers when necessary, and supporting the underwriting team with referrals and adjustments,
- You will be assisting with the inputting of accurate data onto bespoke systems and Microsoft office systems, updating records in line with business service level agreements,
- You will be issuing documentation, dealing with daily post and diary management,
- You will be dealing with complex telephone queries, transferring these to the relevant departments,
- You will be carrying out general administration business support as and when required,

**Experience**
- You will have excellent communication skills both verbal and written coupled with an excellent telephone manner and interpersonal skills,
- You will have a flexible, adaptable, and pro-active approach to tasks with the ability to learn quickly,
- You will be very customer focused with experience in dealing with a high volume of complex calls, working in a fast-paced environment,
- You will have excellent organisational skills and the ability to manage your own workload in line with changing priorities,
- You will be a great team player, with the willingness to support others,
- You will be at a good level in using MS packages such as MS Excel, MS Word and Outlook

**Further information**

As well as a competitive salary we offer the following benefits
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products

We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more.

We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose.

PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development

PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Ref: 134 485