Receptionist/administrator

**Job Overview**
IG Medical is an established GP surgery based in the historic spa town of Ilkley offering a friendly service to our patients. The surgery operates from modern premises close to the centre of Ilkley and is easily accessible by public transport.

Due to a promotion in the practice, IG Medical are looking to recruit a receptionist based at Ilkley, however travel between here and Grassington will be required for training, team meetings etc.

The shift pattern is as follows;
Monday - 12:00pm to 20:00pm

Friday - 08:00am to 18:00pm

Please note: flexibility is essential for this roles to cover periods of annual leave and/or sickness.

As part of our friendly Reception team you will be responsible for providing an efficient reception service to our patients. We are looking for individuals who are committed to a patient centered, open and fair approach to the quality assurance of healthcare. You must be able to use your own judgement, have excellent communication skills and work well as part of a team.

The following are the core responsibilities of the Receptionist role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Receiving and directing of patients on arrival

When necessary open and close and secure premises

Handle general enquiries and make new and follow-up appointments

Responsibility for helping people with non-medical problems. Ensure that appropriate attention, care and time given to patients, particularly the elderly, and issue relevant details of services available to them

Answer telephone and deal with or redirect enquiries to appropriate staff

File and retrieve medical records

Registration of new patients and temporary residents

Take requests for prescriptions, change of address etc

Pass on information re unsolved or urgent problems

Photocopying

Use computer as per practice policy

Liaise and provide clerical assistance when necessary for attached staff

Assist with any other duties of a Clerical or Administrative nature that may be required of you

Previous experience of working in an office/healthcare environment would be desirable however full training will be given.

**Job Types**: Part-time, Permanent

Pay: £12.21 per hour

Expected hours: 17 per week

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance
- Store discount

Work Location: In person