Medical Receptionist

IG Medical is an established GP surgery based in the historic spa town of Ilkley offering a friendly service to our patients. The surgery operates from modern premises close to the centre of Ilkley and is easily accessible by public transport.

Due to a promotion in the practice, IG Medical are looking to recruiting two receptionists based at Ilkley and Grassington (our other practice) and travel between the two will be required for training, team meetings etc.

The two vacancies are as follows.

**Vacancy 1 - 17 hours per week**

Monday - 12:00noon to 8:00pm at **Ilkley**

Tuesday - 12:00noon to 8:00pm at **Ilkley**

**Vacancy 2 - 17 hours per week**

Thursday - 8:00am to 6:00pm at **Grassington**

Friday - 10:00am to 8:00pm at **Ilkley**

**We would also consider combining the 2 vacancies into a 34 hour role.**

**Please note: flexibility is essential for this role to cover periods of annual leave and/or sickness.**

As part of our friendly Reception team you will be responsible for providing an efficient reception service to our patients. We are looking for individuals who are committed to a patient centred, open and fair approach to the quality assurance of healthcare. You must be able to use your own judgement, have excellent communication skills and work well as part of a team.

The following are the core responsibilities of the Receptionist role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
- Receiving and directing of patients on arrival
- When necessary open and close and secure premises
- Handle general enquiries and make new and follow-up appointments
- Responsibility for helping people with non-medical problems. Ensure that appropriate attention, care and time given to patients, particularly the elderly, and issue relevant details of services available to them
- Answer telephone and deal with or redirect enquiries to appropriate staff
- File and retrieve medical records
- Registration of new patients and temporary residents
- Take requests for prescriptions, change of address etc
- Pass on information re unsolved or urgent problems
- Photocopying
- Use computer as per practice policy
- Liaise and provide clerical assistance when necessary for attached staff
- Assist with any other duties of a Clerical or Administrative nature that may be required of you

Previous experience of working in an office/healthcare environment would be desirable however full training will be given.

**Salary of £11.44 per hour.**

**Employee Benefits - what we offer you**

We value the commitment and loyalty of our staff and offer a range of benefits as follows:

- NHS Pension Scheme with a 14% employer contribution
- Membership to Sovereign Healthcare (Level 2)
- Paid annual leave plus bank holidays (pro rata)
- Free on site parking

Please note that IG Medical is an Equal Opportunities Employer.

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.44 per hour

**Benefits**:

- Bereavement leave
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Overtime

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Application deadline: 12/03/2025