Client Support and Sales Administrator
1 week ago
**Specific Duties and Responsibilities**:
- Raising all new requests that come via all channel of communications
- following the processes manual
- Raise new sales enquiries
- utilizing the company’s integrated control system Clik
- Raising status 14 - following precisely processes manual given
- Setting call-backs and advising team where needed in order to register and monitor progress of sales.
- Supporting quote conversion by chasing for acceptance and closing lost deals on designated pipelines -(Reactive/Remedial/New works) - following precisely process manual given
- Database management (Clik contact cleansing) (exception CBRE)
- Assisting with planning for events and Exhibitions and Corporate Hospitality
- Working with the Client Liaison Manager providing operational support
- Forwarding mails and highlighting any issue that clients may to Escalate issues to Client Liaison Manager as required
- Supporting the estimating team where necessary on ad Hoc basis
- Arrange site surveys for new clients
**General Duties and Responsibilities**:
- Carry out any other reasonable duties and responsibilities within the overall function, commensurate with the responsibilities of the role
- Act always as a representative of the Company and ensure that the customer is completely satisfied
- Adhere to all Company policies and practices, legal regulations and to undertake relevant training and development, responding positively to new and alternate systems
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£31,000.00 per year
**Benefits**:
- Company pension
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
Schedule:
- 10 hour shift
- Monday to Friday
Ability to commute/relocate:
- Romford: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Administrative: 3 years (required)
- Client liaison: 2 years (required)
Licence/Certification:
- UK Driving Licence (required)
Work Location: One location
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