Customer Service Advisor

2 weeks ago

NewcastleunderLyme, United Kingdom Terrys Textiles Ltd Full time

DO YOU HAVE EXPERIENCE OF BEING IN A CUSTOMER SERVICE TEAM?

FEEL UNDERAPRECIATED? LIVE NEAR NEWCASTLE, STAFORDSHIRE? THEN THIS MAYBE FOR YOU

Terry’s are an established 50 year old company. We started selling on-line over 10 years ago and have become a market leader in the online home furnishings market. We are still family owned so every employee is hugely important to our company as are our customers. Our company has survived and flourished through repeating customers and recommendations.

Terrys, offers fabrics, curtains, bedding and accessories. We hold most of the goods in stock, in Newcastle to ensure our customer receive the goods as promptly as possible. Our product offer is aimed at all budgets but we always endeavour to offer our customers the best value and service.

We are on a new phase of growth in which we need new members to join our team. If you have the CS experience and enjoy helping people then please review the spec below.

**Responsibilities & Duties**
- Deal with customer order enquiries by phone and providing excellent standards of customer service
- Respond in a timely manner to any customer enquiry and resolve query on first response
- Offer an exceptional service to customers and take ownership and accountability for each call
- Provide an acceptable resolution to customers when dealing with complaints
- Ensure all abandoned calls are responded to within set SLA

**Skills & Experience**
- Must have call centre experience and is used to dealing with a high volume of calls
- Self motivated with positive attitude
- Flexible in work content and working hours
- Able to work under pressure
- Good organisational skills
- Proficient in Microsoft office, in particular outlook, excel & word
- Confident and professional telephone manner with the ability to diffuse difficult situations
- Fully literate and numerate with a high level of accuracy
- Basic Maths & English
- Must have call centre experience and is used to dealing with a high volume of calls

**Salary**:£19,000 - £21,500 OTE

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £19,000.00-£21,500.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

  • Customer Service Advisor

    2 weeks ago

    Newcastle-under-Lyme, United Kingdom TMT First Full time

    **Customer Service Advisor** Join our friendly and energetic team in this interesting and diverse Customer Service Advisor role. Our team provide excellent customer service through, telecommunications, online support, and a customer facing support centre in a modern, streamline technology repair centre. TMT First are an authorised Samsung Repair Partner...

  • Customer Service Advisor

    7 days ago

    Newcastle-under-Lyme, United Kingdom WiSearch Full time

    Join our friendly and energetic team in this interesting and diverse Customer Service Advisor role. Our team provide excellent customer service through, telecommunications, online support, and a customer facing support centre in a modern, streamline technologyrepair centre. TMT First are an authorised Samsung Repair Partner for mobiles, tablets and...

  • Customer Service Advisor

    2 weeks ago

    Newcastle-under-Lyme, United Kingdom Homes for Students Full time

    Customer Service Advisor Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional...

  • Customer Service Advisor

    2 weeks ago

    Newcastle-under-Lyme, United Kingdom Uniting People Full time

    **£22,770 plus a 35% hourly uplift for unsociable hours + company annual bonus of up to 10%** **37.5 hours per week** **25 days holidays + BH** **Private medical care, store discounts, enhanced maternity leave pay** Our client is looking to expand their successful Customer Service Team. If you’re local, then the hybrid working model may appeal to you (a...

  • Customer Service Advisor

    2 weeks ago

    Newcastle-under-Lyme, United Kingdom Bally's Interactive Full time

    **Job title**: Customer Service Advisor **Location**: Newcastle under Lyme (Hybrid working available) **Hours of work**: 37.5 hours per week, between 7am-2am Monday-Sunday **Salary**: £23,949 (plus a 35% hourly uplift for unsociable hours!) **Other benefits**:Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical care, enhanced...

  • Customer Services Advisor

    1 week ago

    Newcastle-under-Lyme, United Kingdom Broxap Full time

    Role Overview - Application **About Us**: Broxap is a successful family business that values its team members, and is the UK’s market leader for street furniture, cycle shelters, canopies, and playground equipment. **Working Hours**:Monday to Friday 08:30 - 17:00 **Holidays**:25 days holiday entitlement, plus 8 bank holidays **Salary**:Competitive...

  • Customer Services Advisor

    2 weeks ago

    Newcastle-under-Lyme, United Kingdom Broxap Full time

    Role Overview - Application **About Us**: Broxap is a successful family business that values its team members, and is the UK’s market leader for street furniture, cycle shelters, canopies, and playground equipment. **Working Hours**:Monday to Friday 08:30 - 17:00 **Holidays**:25 days holiday entitlement, plus 8 bank holidays **Salary**:Competitive...

  • Corporate Customer Service Advisor

    1 week ago

    Newcastle-under-Lyme, United Kingdom AMS Full time

    Are you looking for a career in banking? **(Temporary ongoing role with potential of permanent employment)** 12 months Temp to Perm AMS are currently recruiting for Corporate Customer Service Advisors to work for our financial services client, at their office based in Newcastle-under-Lyme. - £13.08 per hour - 35 hours per week - Monday - Friday, shifts...

  • Corporate Customer Service Advisor

    7 days ago

    Newcastle-under-Lyme, United Kingdom AMS Full time

    Are you looking for a career in banking? **(Temporary ongoing role with potential of permanent employment)** 12 months Temp to Perm AMS are currently recruiting for Corporate Customer Service Advisors to work for our financial services client, at their office based in Newcastle-under-Lyme. - £13.08 per hour - 35 hours per week - Monday - Friday, shifts...

  • Corporate Customer Service Advisor

    5 days ago

    Newcastle-under-Lyme, United Kingdom Alexander Mann Solutions Full time

    **Are you looking for a career in banking?** (Temporary ongoing role with potential of permanent employment) AMS are currently recruiting for **Corporate Customer Service Advisors** to work for our financial services client based in Newcastle-under-Lyme. This is a **35 hour per week temporary ongoing contract** with shift pattern rotational between...