Contact Centre Advisor

1 week ago

Chester, United Kingdom Marks & Spencer Full time

**Summary**

Do you thrive on creating an unbeatable customer experience? If you enjoy building relationships with customers by injecting your personality, then this could be your perfect role... This is not just any career; this is an M&S career

About the Role
Based on Chester Business Park, operational between 9am-8pm, Monday - Friday and 9am-5pm on weekends we are the Centre of Excellence - a vibrant, welcoming and dynamic Customer Sales & Service team.
- Working with a team of experts, collaborating closely with our stores, suppliers and wider business teams to resolve complex queries and complaints, with the freedom and support to do the right thing.
- Providing accurate data, giving insight into the reasons for customer contact - this is instrumental in helping to influence business decisions
- Delivering outstanding quality standards when communicating with customers
- Working collaboratively to support customers, stores, outsourced operations, and all areas of the M&S business - acting as a role model for service
- Identifying potentially brand damaging situations and ensuring that relevant departments/individuals are engaged and consulted until issues are resolved

**What's in it for you...**

Being a part of M&S is exactly that - becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values. We offer a flexible / hybrid approach and attractive work patterns to suit your needs - part time, full time, evenings, with only 1 in 3 weekends required. Perfect for the school run or making time for you - talk to us, if it’s meaningful to you, it’s important to us.

Here are some of the benefits we offer that make working for M&S just that little bit more special
- 20% Colleague discount on most things from furniture, fashion and food
- A first class welcome to M&S with a tailored 6 week induction
- Amazing perks and discounts via our M&S Choices website. Including GymSave - that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes
- A wide range of training schemes to help with your learning and development. Having options to progress is something we’re proud of at M&S
- Onsite subsidised M&S Cafe, colleague shop & onsite Starbucks
- Competitive holiday allowance with the opportunity to buy extra days
- Charity Volunteer Day - A paid day away from work to support your chosen charity
- A very generous Defined Contribution Pension Scheme and Life Assurance
- Every colleague at M&S has access to a fantastic range of wellbeing support - this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family & free access to the UnMind App as well as many other schemes

LI-NS1

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

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