Parts Trainee

3 days ago

Salisbury, United Kingdom Sandown Mercedes-Benz of Salisbury Full time

**Parts Trainee**

**Mercedes-Benz of Salisbury**

An opportunity has arisen to join us as a Parts Trainee in Salisbury. The main purpose of the Parts Trainee role is to receive all parts orders and ensure that they are accurately interpreted and promptly picked and despatched for retail, trade and internal / workshop customers. Your will receive relevant training and development in all areas and accountabilities of the Parts Advisor role.

**Main Duties**:

- Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
- Locate unavailable items from other dealerships and arrange for delivery or pass order to stock control for orders to be raised.
- Ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems.
- Developing and maintaining professional relationships with all customers to gain new and repeat business.
- Make sure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the Parts Supervisor.
- Ensure that all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to.
- Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times

**Key Skills/Attributes Required.**
- Keen an eye for detail, work well in a team, organised
- Experience with working with people and customers preferably
- Interest in how motor vehicles work and in motor industry
- Desire to learn and develop a career with the aftersales department
- Applicants will be expected to be immaculately attired as is befitting the Mercedes brand.

Working Hours:
Monday - Friday 08.00 - 18.00 with one hour unpaid break (total 45 hours)

Saturdays to be worked 8:00 - 13:00 on a rota basis paid as extra hours.

Basic £22,230 per annum with an OTE giving £24,230 per annum

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,230.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discounts

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you have an interest in working in the motor industry?

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

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