Warranty Administrator
1 week ago
**Warranty Administrator Trainee**
**Mercedes-Benz of Salisbury**
An opportunity has arisen to join us as a Trainee Warranty Administrator. The main purpose of this role is to support the Warranty team to ensure the effective claiming and processing of warranty work.
To support the administration of all agreed warranty claims, ensuring that all necessary documentation and parts for return are processed in line with the vehicle warranty procedures.
To ensure that all company policies and procedures applicable to area of responsibility are adhered to at all times.
**Main Duties and Responsibilities**:
The Trainee Warranty Administrator will receive training and development to carry out the following tasks:
- Receive all job cards with agreed warranty items and input all claims details i.e. labour item codes and parts numbers and produce warranty invoice and transmit to warranty provider, ensuring that all claims are transmitted
- Submit Service Care, Goodwill claims as required
- Identify from warranty returns parts for return and those for disposal and inform parts department of action required
- Check any claims rejected and resubmit errors or in conjunction with manager investigate why rejected
- Return documentation for rejected warranty items for re-costing by service administration
- Participate in warranty audits as required and ensure procedures to meet audit standards are adhered to.
- Ensure that the image and levels of customer service within the department is in line with company standards
- Ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders immediate supervisor
- Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to
- Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times.
**Experience and skills required**:
- Previous administration experience (preferably)
- Attention to detail, ability to work in methodical manner, numeric and literate
- Good knowledge of Microsoft Office
**Hours of Work**:
Monday - Friday 08:00 - 17:00 (1 hour unpaid lunch break)
40 hours per week
**Job Types**: Full-time, Permanent
**Salary**: Up to £19,968.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
**Experience**:
- Administrative: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
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