Senior Associate

1 week ago

Basildon, United Kingdom DST Systems Full time

About the role
- At SS&C we work with many of the world’s leading financial services brands. We provide our clients with specialist technologies and outsourced customer servicing solutions. Our clients include many of the largest and most recognisable organisations in the global financial services industry covering Investment, Pensions, Insurance and Savings providers._

**Main purpose of the role**:
To ensure that all work received for allocated management companies is completed within SLA’s and agreed guidelines.

Area/Sub-function:
Complete work in work queues.

To process work received in work queues within SLA’s for allocated Management companies and any additional work is completed within guidelines set by Team Leader

Answering referred work. Ensure work is correct and that all responses given for referred work are clear, unambiguous and answered in good time.

Compliance samples and projects. Ensure that any work delegated by Team Leader and/or Line Manager is completed to deadlines set.

Escalation. Ensure that any work outside SLA or any error found or made is reported to team leader. Ensure that any serious errors are reported to line manager in line with the published escalation process.

Training and Development. Take responsibility for own development and provide manager with details of any training required. Ensure that annual regulatory training is completed.

Workware/RTM. Ensure that daily timesheets are completed accurately.

Completing of daily report packs. Ensure that checklists for allocated Management Companies are completed accurately and on-time. - Assisting other areas. Ensure that Team Leader is aware if own allocated work is light so additional work can be provided. Be willing to assist in other areas / teams as required.

Good keyboard skills to include awareness of Word and Excel.

Good Verbal reasoning and numeric skills.

Experience in Financial Services Investment Industry (Desirable)

Ability to work to strict deadlines.

Good accuracy and attention to detail

Ability to work on own initiative when required

Good communication skills

Good organization skills

Desirable experince includes:
Knowledge of investment products and administration

Knowledge of FCA regulatory environment
- Ability to work with Project Teams to achieve desired outcome from Change process

Understanding of Blue Door system, process and procedures

Experience of people management

Experience of managing change

Who we are
SS&C is the world’s largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with software and solutions to service even the most demanding customers in the financial services and healthcare industries. SS&C owns and operates the full technology stack across securities accounting, front-to-back-office operations, performance and risk analytics, regulatory reporting, and healthcare information processes.

Package Description
- Flexible Holiday Allowance
- Life Assurance (4 x salary)
- Private Healthcare
- Flex benefits scheme
- Excellent transport links & free parking
- Landscaped gardens, with break out areas
- Cafeteria

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