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Fleet Controller
2 weeks ago
**Company Overview**
Hexagon Leasing is an award-winning contract hire, vehicle sales and fleet management, provider. The company has more than 3,000 assets, it supplies and manages some of the highest-profile transport and distribution companies in the UK.
Offering forward-thinking vehicle stock ordering to provide the latest-generation and ultra-high specification vehicles, Hexagon’s vehicle services include industry-leading compliance, customer support, and 24/7 vehicle breakdown cover.
The company moved to a new head office in Burton Upon Trent in 2021 and has recently appointed a CEO to help drive its growth strategy and development plans.
As the company continues to grow and enter new markets, this is a great opportunity for someone to progress their career and build their experience in a leading and innovative company.
**Job type**:
Full-time, Permanent
**Benefits**:
- Company Stakeholder Pension
- On-site Parking
- Canteen Facilities
**Key Responsibilities**:
- Act as the first point of contact, providing support for all the customer queries
- Scheduling jobs in line with customers’ regular service requirements
- Handling vehicle maintenance requirements within an agreed timeframe, in compliance with legislation & industry best practices.
- Provide an exceptional level of customer service, communicating to customers in a professional manner
- Work closely with our supplier network to arrange jobs within an agreed budget
- Work as part of a team to prioritise and manage the workload
- Ensure customers are kept up to date, ensuring any issues are escalated to management
**Essential criteria**:
- Experience in providing customer support for a managed service provider
- Excellent verbal and written communication skills
- Experience in using Microsoft programs, including Excel, Word, and Office 365
- Desirable criteria
- Experience working within the transport industry
- Commercial vehicle knowledge
- Cost control
- Mechanical knowledge
**Why you should apply**:
- We are passionate about our people and want to offer them the opportunity to develop and grow
- Every day there is a chance to learn something new
- We have an amazing, friendly team and you will be a fundamental part of the future growth of the business
- You will receive the support to drive your career path onwards
- Health and safety are a big priority for us in our working environment
- We offer an attractive benefits package and a competitive salary
- You'll have a great work-life balance
A UK driving licence is a must as travelling will be required.
Follow us on social media for regular company updates.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
