Account Representative

4 days ago

Harrow, United Kingdom Village Heating Ltd Full time

The Account Rep role has been created to manage our current client accounts. To ensure that our key accounts who are delivering volume and high revenues of work are receiving an exceptionally high level of service. To ensure these clients are being retained and worked with effectively, VHL has developed this role.

This role involves speaking to clients daily to ensure they get an extremely high level of service that is second to none, the client should always have no complaints of issues with VHL. To help the team build up more B2B clients and service their requirements. The role is to take ownership of problems and resolve them by escalating the issue, finding the fault and analysing the problem which has occurred.

**Responsibilities**
- Carrying out sales & reports on client account
- Collecting outstanding invoice payments, with remittances
- Ensuring engineers are used and prioritized over other customers for key accounts
- Giving inductions to the engineers on account customers to ensure they deliver
- Running performance reports on engineers and accounts
- Ensuring job reports and photos signatures have been done by engineers on all jobs.
- Ensuring other office staff can step in with the work when the account manager isn't
- Out of hours service required as and when needed
- Ensuring all engineers are performing when carrying out work
- Reporting to the manager when accounts are unhappy about something
- Completing requests before the client chasing for a response.
- Getting positive feedback from the client's tenants and clients

**Aim**

From this, we want to see our account customers growing, spending more with us, and booking more jobs on a regular basis, we want to see regular growth and payments up to date with all our account customers. Regular review and reports on each one of their performances, troubleshooting and retaining customers regularly.

Typical personality traits this type of person should have to be naturally able to excel in this role:

- Humorous towards customers
- A driver, good at making own decisions
- Problem solver, who is autonomous
- Self-motivated through own performance.

**Requirements and KPI's**

The requirements of this role to be successful will be determined on the following KPI's:
Number of jobs beings booked per week from accounts
- Number of jobs being cancelled or refunded per week
- Number of account customers on our profile
- Cost of working for each account, and profit made from each account
- Satisfaction and happiness of client working with us

Schedule:

- Monday to Friday, 8-17:00 during summer months ( April
- October), 8-18:00 ( October - April) during winter

Salary is £25,000 - 27,000 plus bonus ( please ask for more details).

, Hybrid working ( WFH arrangements according to individual preferences)

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Company events
- Company pension
- Free or subsidised travel
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Harrow: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Account management: 1 year (preferred)
- sales: 1 year (preferred)

Work Location: Hybrid remote in Harrow

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