Welcome & Service Assistant

Working within a bustling atmosphere as part of passionate team, this role as a Welcome & Service Assistant plays a core part in providing fantastic customer service. You'll be the first impression our visitors get when they arrive, and be their main port of call if they have questions or need any help. This role is best suited to friendly and approachable individuals who love talking to others and enjoy a role where no two days are the same. Please note, this position includes weekend work.

What it's like to work here:Reporting to our Welcome Manager you'll be joining our friendly Welcome team of 7 and working alongside our wonderful Welcome volunteer team. A typical day might include welcoming visitors, telling them about the site, fundraising, selling event trails and talking about supporting the National Trust, but no two days are the same. You'll also have the opportunity to work at The Firs (Elgar's Birthplace) on occasion.

Croome is a 730 acre estate, designed for the 6th Earl of Coventry in the C18th by the celebrated Lancelot ‘Capability’ Brown, who designed not only the landscape but Croome Court and other buildings too. We have landscape gardens, woodland and parkland as well as a mile and ¾ long ornamental river to care for. At Croome we ask our visitors to ‘expect the unexpected’, presenting the house and park in a new and exciting way.

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This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forWe'd love to hear from you if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & Friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you. Everyone is welcome.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK