Senior Administrator

7 days ago

Worthing, United Kingdom Equiniti Full time

EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 Million people in 120 countries. EQ’s purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment.

EQ’ vision is to be the leading global share registrar, offering complementary services to its client base.

Role Summary

You will work as part of a team of Client Administrators who are responsible for administering Executive and Discretionary Share Plan services. As part of the wider Premier Services Team, you are responsible for the consistent excellent service delivery to a portfolio of Corporate clients who outsource their Share Plan administration to Equiniti.

As a Client Administrator you lead the operational delivery of all aspects of the share plan delivery service. You are supported by your colleagues on the wider Premier Team and work closely with them on a daily basis to ensure work is completed on time and in line with our Clients’ expectations.

Core Duties/Responsibilities
- First point of operational contact for corporate clients within your portfolio
- Assist with creation of operational task timetables (Awards /Vestings/ Releases)
- Responsible for successful delivery of tasks
- Understand clients reporting requirements and liaise with reporting team to deliver these.
- Liaising with dealing team to arrange trades
- Delivering quality services to our customers in line with agreed service standards
- Identifying potential customer queries and resolving customer queries
- Meeting targets for accuracy, quality and volume and agreed service levels
- Working to achieve individual and team service level objectives
- Ensuring compliance at all times with all relevant regulatory and statutory requirements

Technical Skills and Knowledge:

- Executive and Discretionary Plan knowledge
- Stock Market / Asset Management Knowledge
- Good PC skills including Excel / data management

Personal Skills and behaviours:

- Strong customer service focus
- Good verbal and written communication
- Self-motivated with the ability to stay focused
- High level of attention to detail and accuracy
- Highly organised - capable of managing own time and delivering to deadlines

EQ Benefits

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

- 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
- A cash payment annually towards flexible benefits, e.g., dental insurance, gym membership, the above extra holiday etc.
- 4 x Life Assurance.
- Company sick pay (2 months full pay, 2 months half, following probation).
- Matched pension scheme (e.g., you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
- Discounts with major retailers (EQ Wins).
- Maternity or adoption leave of 3 months full pay, with return-to-work bonus / 2 weeks paid paternity leave.
- Confident to work as a team or by yourself to achieve delivery
- Ability to use initiative
- Confidence to communicate with stakeholders at all levels internally and external clients and customers
- Commitment to continuous improvement culture.

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