Triage Administrator

We are looking for a WAM Community Nursing Team Triage Administrator to join ourCQC rated ‘Outstanding’ Trust.As a CommunityNursing Team Triage Administrator,youwill support the Community Nursing service deliver care to people in their own homes byassistingin the triage of new referrals as well asprovidingadministrative support to the team.We offer a supportive environment with opportunities for further career development.
- To be the central point of contact alongside a trained clinician for all new referrals into the District nursing service, taking messages, obtaining information for new referrals, advising patients about visits, referring as appropriate and answering routine enquiries.
- You will assist in the triage and allocation of new referrals, advise patients about visits, refer as appropriate and answer routine enquiries.
- Type confidential correspondence, reports and other documentation to a high standard within agreed timescales.
- Maintain effective communication across the service and deal in a professional, helpful, and sensitive manner with patients, carers, staff and other agencies by telephone and face to face.
- Assist in the efficient and accurate recording of data on all required electronic systems including the Trust system RIO.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

The trust employs almost 5,000 people over more than 100 sites and community settings across Windsor & Maidenhead, Slough, Bracknell Forest, Wokingham, Reading and West Berkshire.

As an inclusive employer, we value diversity and are proud to be a Stonewall 100 Top Employer. Whatever your background or individual needs, at Berkshire Healthcare you’ll be supported by friendly and professional managers to succeed.

**These are the values that we live by at Berkshire Healthcare**:

- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

**Benefits of working for us include**:

- Flexible working options to support work-life balance.
- 27 days’ annual leave rising with service + opportunity to buy and sell leave
- Generous NHS pension scheme - 20.68% employer contribution
- Excellent learning and career development opportunities
- Advanced IT enablement
- ‘Cycle to Work’ and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants via the Blue Light Card
- Staff networks for race, diversity, disabilities and more to support equality
- Generous maternity, paternity and adoption leave and access to our three staff nurseries

**The “must haves” for this role**:
1. Excellent interpersonal and communication skills
2. Good IT skills, with the ability to navigate around various systems
3. Work effectively in a team and independently, using initiative

If you’re someone who shares our passion for excellence and care, join us and let’s be outstanding together.