Transport Controller/planner

2 weeks ago

Leicester, United Kingdom EMED Group Full time

We have a fantastic opportunity for a Controller/Planner to join our team based at Meridian Business Park, Leicester, LE19 1UX due to continued company growth.

We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service.

**Some of the benefits can you expect.**
- £12.28 per hour
- Early and late shift patterns
- Comprehensive induction and training
- Apprenticeship learning opportunities for career development
- Discounted high street benefits
- Access to our employee assistance programmes for wellbeing support
- Monthly colleague recognition rewards
- NEST Pension contributions

**Main Duties**
- Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable.
- The main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
- To receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
- Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
- Maintaining and enhancing the performance and quality of service offered to patients and customers.
- Deal promptly, professionally and efficiently with all telephone calls received taking appropriate action on own initiative where required. Liaison with other agencies such as GP’s, Nursing Homes, Hospital Clinics and Wards.
- Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
- Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.
- The ability to work on your own initiative and problem solve.
- Good organisational skills.

**Our Values**

Collaborative - we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile - We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable - We do what we say we will do, we take responsibility and we behave with integrity.

Empowered - We are confident and committed to taking responsibility to deliver the highest quality service.

**About Us**

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.

  • Transport Planner

    1 week ago

    Leicester, United Kingdom Pertemps Leicester Full time

    **Transport Planner**Salary**:30K - 36K DOE **Role Type**: Permanent **Working hours**: Monday to Friday 8am - 5.15pm + Alternative Saturdays 8am - 11.30am **The role**: We have an exciting opportunity for an experienced planner to join our team in Leicestershire. You will be joining a vibrant and friendly team who have a wealth of experience, and are market...

  • Transport Controller/planner

    5 days ago

    Leicester, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Controller/Planner to join our team based at Meridian Business Park, Leicester, LE19 1UX due to continued company growth. We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service. **Some of the benefits can you expect.** - £12.28 per hour - Early...

  • Transport Controller/planner

    2 weeks ago

    Leicester, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Controller/Planner to join our team based in Leicester. We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service. **Some of the benefits can you expect.** - £12.28 per hour - Early and late shift patterns - Life Assurance - providing colleagues and...

  • Transport Planner

    1 week ago

    Leicester, United Kingdom Bakers Environmental Solutions Full time

    Company Description Bakers Environmental Solutions is a leading Waste, Recycling, and Sustainability specialist in the UK, supporting the transition to a Circular Economy. The company offers consultancy and operational excellence in collection, reuse, recycling, disposal, and energy generation solutions. Committed to sustainability, they aim to be net zero...

  • Transport Planner

    2 weeks ago

    Leicester, Leicester, United Kingdom Bakers Environmental Solutions Full time £40,000 - £52,000 per year

    Company DescriptionBakers Environmental Solutions is a leading Waste, Recycling, and Sustainability specialist in the UK, supporting the transition to a Circular Economy. The company offers consultancy and operational excellence in collection, reuse, recycling, disposal, and energy generation solutions. Committed to sustainability, they aim to be net zero...

  • Transport Planner

    6 days ago

    Leicester, Leicester, United Kingdom CPS Recruitment Limited Full time £25,000 - £40,000 per year

    Job Description Transport Planner / Logistics Planner / Customer service / German Transport, network, logistics, supply chain, planning, customer service A- level student considered.Our client needs passionate, forward thinking people to join them on their mission to be the most technically advanced logistics organisation in Europe. Their vision is to...

  • Transport Planner

    5 days ago

    Leicester, Leicester, United Kingdom CPS Recruitment Limited Full time £25,000 - £40,000 per year

    Job Description Transport Planner / Logistics Planner / Customer serviceTransport, network, logistics, supply chain, planning, customer service A- level student considered.Our client needs passionate, forward thinking people to join them on their mission to be the most technically advanced logistics organisation in Europe. Their vision is to radically reduce...

  • Transport Planner

    2 weeks ago

    Leicester, United Kingdom Omni RMS Full time

    **Transport Planner** **£25,000 - £30,000 per annum** **East Midlands (Hybrid working)** **40 hours per week** The Transport Planner role is responsible for the reactive planning work, dealing with driver issues, reallocating workloads and ensuring that the highest priority work is done first. The successful Transport Planner will play a key part...

  • Transport Planner

    3 days ago

    Leicester, United Kingdom Trade Plate Jobs Full time

    Due to a continued and planned expansion our client is looking for an additional EXPERIENCED Vehicle Movement Logistics Planner to join the team. This is a full-time Monday-Friday employed office-based position, based upon a 35-hour working week. The primary focus for the planner is to allocate vehicle movement jobs for the trade plate drivers, ensuring...

  • Transport Planner

    1 week ago

    Leicester, United Kingdom Bakers Environment Solutions Limited Full time

    Are you an experienced **Transport Planner** with a track record for delivering great customer service? We would love to talk with you! Why work for Bakers? - **MEANINGFUL WORK**, what you do makes a real difference - to our customers, to your team mates and to the environment - **GREAT RATES OF PAY,**rising with your experience, skills and qualification...