Sports Attendant

**Post Details**
Full time, open ended.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

**The Post**
Based across the range of University of Stirling sports facilities, the Sports Attendant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive life guarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas. The role holder may be asked by Operations Manager to cover the duties of a Duty Officer when required.

**Description of Duties**
To carry out the role of a professional rescuer by preventing accidents and ensuring the safety of all customers, staff and other users of the swimming pool.

To maintain a safe swimming pool environment by utilising skills acquired through training and understanding of the Normal Operating Procedures and Emergency Action Plan.

To attend staff training in accordance with agreed procedures and practices.

To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system.

To monitor use of all facilities.

To ensure all equipment and facilities are safe, clean and tidy.

To promoting safe and effective exercise, including supervision of activities in fitness centre and activity areas.

To undertake portering duties as required, which can include manual handling, in accordance with University policies and practices.

To act as a source of information to encourage repeat and new business.

To act as a point of contact for any customer enquiries.

To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner.

To contribute to the development of customer care policies and practices.

To monitor the safe use of the facilities to ensure that only members and paying customers enjoy the facilities.

To assist with visits and tours of the facilities when required.

To participate in resolving and responding to customer queries and feedback until such times as the customer is satisfied.

To present a friendly, efficient and effective front-of-house service.

To work in accordance with service standards set by the University of Stirling Sport and from time to time contribute in the review and development of customer standards in response to customer feedback.

To contribute to the process of continuous improvement.

To work as part of a team, contribute to and support the work of colleagues.

To assist with daily checks and administrative activities.

To attend and participate in regular staff training and development activities relevant to the role.

To keep essential lifeguarding and first aid qualifications and training records up to date.

To undertake other duties as per job description.

**Essential Criteria**
Hold a current STA or RLSS Pool Lifeguard qualification or equivalent.

Hold a current and recognised National Pool Plant Operators certificate, or willingness to achieve within first three months of role.

Hold a recognised First Aid certificate.

Significant experience within the sport or leisure industry (lifeguard and sports/leisure attendant experience preferred).

Positive attitude and experience of making decisions and using judgement and initiative to solve problems.

Evidence of excellent written and verbal communication skills.

Evidence of strong organisational and interpersonal skills.

The ability to prioritise workload.

A friendly and approachable manner.

Ability and confidence working in a busy customer facing role.

Team working experience.

Flexibility in terms of hours and days of work.

Willing to work unsocial hours, weekends or public holidays as required.

Willingness to work additional or alternative hours by arrangement to cover holidays, sickness, etc.

A demonstrated commitment to customer service.

Ability to build effective relationships.

An ability to work under pressure.

Experience of making decisions and using judgement and initiative to solve problems.

Evidence of being self-motivated with a “can do” style and approach.

Computer literate, with experience of using Microsoft packages such as Outlook, Word and Excel.

**Desirable Criteria**
Experience of supervising and leading a team.

Experience of reviewing and updating health and safety documents.

Further qualifications in sport, leisure, safety or fitness.

Experience of using a front of house leisure or facility management system.

Experience of front-line service delivery.

Experience of cash reconciliation.

Sales experience.

**The University**
The University of Stirling is committed to providing education with a pu