Sports Attendant

**The Post** *x3 positions available**

**Organisational Structure**

**Reports to: Duty Officer for day-to-day operations and the Operations Manager for additional support.

**The Role**

**Based across the range of University of Stirling sports facilities, the Sports Attendant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive life guarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas. The role holder may be asked by Operations Manager to cover the duties of a Duty Officer when required.

**Additional Information/Special Conditions**
- A working pattern operates and the nature of the duties will require the job holder to work early morning, evenings, weekends and bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events.
- The earliest shift starts at 5.30am and the latest shift ends at 10.30pm.
- A full-time working week is 36 hours.
- Sports Attendants will receive a 1 hour, unpaid break for a shift over 6 hours.
- Sports Attendants are normally expected to work two weekends in three.
- The successful applicants for the full-time post will work on a three week rota.
- Attendance at staff training (currently on Friday afternoons from 12noon-2pm) is compulsory and part of the shift pattern.

**Description of Duties** Life Guarding**
- To carry out the role of a professional rescuer by preventing accidents and ensuring the safety of all customers, staff and other users of the swimming pool
- To maintain a safe swimming pool environment by utilising skills acquired through training and understanding of the Normal Operating Procedures and Emergency Action Plan

**Attending**
- To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system
- To monitor use of all facilities
- To ensure all equipment and facilities are safe, clean and tidy

**Customer Care**
- To act as a source of information to encourage repeat and new business
- To act as a point of contact for any customer enquiries
- To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner

**Service Development**
- To work in accordance with service standards set by the University of Stirling Sport and from time to time contribute in the review and development of customer standards in response to customer feedback
- To contribute to the process of continuous improvement

**Administration**
- To assist with daily checks and administrative activities

**Continuous Improvement**
- To attend and participate in regular staff training and development activities relevant to the role
- To keep essential lifeguarding and first aid qualifications and training records up to date
- To contribute to the continuous development of the service

**Health, Safety and Security**
- To adhere to University policies
- To follow safe methods of work
- To follow emergency procedures as outlined and provided in the Emergency Action Plan
- To ensure other staff adhere to safe methods of work

**Communicating**
- To communicate effectively with staff and customers

**Miscellaneous**
- To undertake other duties as may be required by the Operations Manager

**Please see the Job Description attached for a full description of duties.**
**Essential Criteria**
- Hold a current STA or RLSS Pool Lifeguard qualification or equivalent
- Hold a current and recognised National Pool Plant Operators certificate, or willingness to achieve within first three months of role
- Hold a recognised First Aid certificate
- Significant experience within the sport or leisure industry (lifeguard and sports/leisure attendant experience preferred)
- Positive attitude and experience of making decisions and using judgement and initiative to solve problems
- Evidence of excellent written and verbal communication skills
- Evidence of strong organisational and interpersonal skills
- The ability to prioritise workload
- A friendly and approachable manner
- Ability and confidence working in a busy customer facing role
- Team working experience
- Flexibility in terms of hours and days of work
- Willing to work unsocial hours, weekends or public holidays as required
- Willingness to work additional or alternative hours by arrangement to cover holidays, sickness, etc.
- A demonstrated commitment to customer service
- Ability to build effective relationships
- An ability to work under pressure
- Experience of making decisions and using judgement and initiative to solve problems
- Evidence of being self-motivated with a “can do” style and approach
- Com