Reservations Administrator Full Time
2 weeks ago
**Immediate start available**
Do you have a genuine love and passion for Scotland? As well as a good general knowledge of the geography of the country, its top tourist attractions and historical sites? This could be the position for you
We are looking for a reliable, enthusiastic and customer focused team member, able to think on their feet and to help us delight our customers.
Our Reservations team hours cover early and late shifts from 07:00-22.00 hrs over 7 days per week. Located in either our Granton offices or at our shop at Castlehill.
Own transport is preferable.
**Responsibilities and Duties**
- Processing all reservations made by Agents who sell tours on behalf of the Company
- Processing credit card and cash payments
- Processing cancellations and refunds
- Directing incoming calls to the appropriate person
- Updating accommodation information as required
- Updating records relating to Visitor Attractions as required
- Liaising with agents and affiliates, where appropriate
- Delivering exceptional customer service at all times
**Qualifications and Skills**
- Good communication and customer service skills
- Customer-oriented, open and friendly personality.
- Reliable, determined and trust-worthy.
- Must be self-motivated, proactive and able to work autonomously.
- Great interpersonal skills and able to work as part of a team.
- Excellent organisational and problem solving skills.
- Able to be flexible regarding shift work.
**Job Skills**:
- Good computer skills
- Excellent attention to detail
- Good communication skills
- Knowledge of Scotland
Hours: Full Time Permanent
Full Time 26 - 45 per week
**£10.05 ph starting rate, rising to £11.50 ph after training period and working independently.**
**Job Types**: Full-time, Permanent
**Salary**: £11.50 per hour
Additional pay:
- Loyalty bonus
**Benefits**:
- On-site parking
Ability to commute/relocate:
- Edinburgh, EH5 1RF: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
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