Customer Service Executive

3 days ago

Esher, United Kingdom Office Zebra LTD Full time

Fantastic opportunity to join an International Insurance organisation. Actively seeking Customer Service Agents to join their team. Full training provide and excellent benefits package.

Please note that these roles are based in an office, will have shift patterns and some of the roles will require weekend work (rota is spilt very fairly).

You will be responsible for providing a proactive, professional and timely response to requests for assistance.

**Example of Key activities/main duties**:

- Handle all calls in a prompt, courteous and professional manner with empathy and customer focus.
- Identify the nature of the callers needs through effective questioning and listening.
- Create case files capturing all relevant information accurately and provide a synopsis of each situation.
- Provide advice to customers and assist them through the insurance claim process.
- Allocate written correspondence to case files, escalating urgent or important correspondence to senior colleagues.
- Where applicable, escalate urgent matters to Senior Coordinators, Team Leaders and Operations Managers as appropriate.
- Ensure high risk and high profile cases are notified to the Team Leader or Operations Manager immediately.

**Skills & Experience**:

- Previous experience working in a telephone based customer service role desired.
- Excellent written and verbal communication skills.
- Must be able to speak and write English to a native level.
- Specific language skills are an advantage.
- Positive and can-do approach to all tasks.
- The ability to work calmly under pressure.
- The ability to build positive relationships with their team, managers, clients and peers.
- The ability to be responsive and empathetic to the needs of others.
- The ability to communicate professionally, employing excellent listening skills.
- To be able to build relationships with clients quickly over the telephone and respond respectfully and positively to the client’s needs.

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