Customer Service Executive

2 weeks ago

Esher, United Kingdom ALA Full time

ALA is a global diversified supply chain integrator to the Aerospace, Defense, Power Generation, Rail & Industrial markets. The company has headquarters in Naples, Italy, with over 35 years of experience and a talent base of 500+. ALA offers a range of products, services, and high-performance engineered solutions for lean supply chain management solutions for C-Class components, indirect materials, and parts for high-tech industries. ALA is also specialized in integrated logistics support for major market players in Aerospace and Defense, with products used to build commercial and military aircraft. Role Description This is a full-time hybrid role for a Customer Service Executive located in either our Esher or our Derby office, with some remote work acceptable. The Customer Service Executive will be responsible for daily management of the assigned customers' orderbook, co-operating with the Sales Team by monitoring orders, verifying deliveries in line with the targets set by their line manager. They will be expected to build a sustainable relationship with the customer, providing information about both the product and the orders/contracts, including updates whilst offering support and ensuring resolution of any customer complaints. They will ensure daily communication with the Sales Team to ensure the commercial strategy between Sales and Customer Service is aligned. Qualifications Excellent administrative and organizational skills Strong attention to detail and accuracy Experience working in customer service role Ability to handle multiple tasks and prioritize accordingly Excellent written and verbal communication skills Strong computer skills, including proficiency in Microsoft Office, especially Excel Proficiency in SAP Knowledge of BI tools such as QLIK an advantage GCSE's including Maths and English with further education advantageous. Seniority level Entry level Employment type Full-time Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at ALA by 2x #J-18808-Ljbffr

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