Patient Advisor

2 weeks ago

London, United Kingdom King Edward VII's Hospital Full time

**What we are looking for**:
**Job Title**: Patient Advisor

**Department**: Contact Centre

**Salary**: £25,000 - £27,000

**Hours of Work**: 37.5 per week

**Shift Times (On Rotation)**: 8am - 4pm/9am-5pm/10am-6pm

**Contract Type**:Permanent

**About the role**:
We are looking for people with great customer sales and service experience to join our Contact Centre team.

Our Patient Advisors are responsible for supporting our patients in selecting and booking initial consultations with our leading Consultants, being a primary point of contact for patients seeking treatment at King Edward VII’s Hospital, and arranging and providing information on the charges associated with the diagnostic services and treatments available.

The Contact Centre is a friendly, fast paced office based in central London. The team are responsible for maintaining the high standards of the hospital as the frontline for new, current and prospective patients and referrers. The team strive to work effectively with each other, as well as a large number of other departments around the hospital.

**Key Duties**:
Enquiry Handling
- Support patients enquiring about the services and treatments available at the hospital and help them choose the right consultant to meet their needs
- Demonstrate empathy and understanding of sensitive medical information and protect the patient confidentiality at all times

Pricing Service
- Organise and provide individual patient facing documentation setting out details of procedures requested and associated costs in timely and efficient manner
- Develop strong relationships with Consultants and their practice teams to ensure that patient pricing requests are dealt with efficiently and expediently

Market Intelligence Reporting
- Undertake a regular programme of market intelligence sourcing - providing feedback to Pricing manager, Heads of department and other Commercial team colleagues as appropriate

**Who are you?**
- Able to demonstrate skills in Sales & Customer service
- Effective listening skills, empathy and has a good level of Resilience
- Can Problem Solve & demonstrates Tenacity
- Organised & effective at Time Management
- Has great Oral and Written Communication
- Can work in Collaboration with others and shows great team spirit

King Edward VII’s Hospital values our diverse workforce and is commitment to providing equal opportunities. We welcome everyone - all talents and backgrounds. Being a relatively small hospital in size enables all our staff to work as a tightly-knit team. If you can see yourself as part of this team, and we have a vacancy that suits your skills, we look forward to hearing from you

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