Cctv Operator

**Job Reference: SEC/AB/02-12/749/25**

**Job Title: CCTV Operator (Days)**

**Location: Bath **-**_Applicants must have the right to work in the UK_**

**Pay Rate: £12.20**

**Contract**:Permanent**

**Hours per week: Variable Shift Rota - 06:30 - 18:30 - 38.5 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our security division works with our clients to create bespoke, cohesive security solutions. By utilising trained security professionals and the latest technology, we provide manned guarding, security systems, concierge, mobile welfare, and hire-watch to ensure our client’s employees, visitors and assets are kept secure.

**Role Overview**

We are currently recruiting for a CCTV Operator (Days) to join our passionate and driven Security team based at our client’s site in Bath.

Patrolling malls, Service area’s, service deck, and public areas via CCTV and on foot as required. Advising tenants when necessary on management regulations; diffusing incidents and preventing occurrences using “mínimal enforcement”; maintaining fire, Health and Safety Regulations and securing the premises. Shift to include control room management. In the course of duty aid the public and shop mobility, First Aid using “customer care” procedures at all times. All duties to be carried out in adherence with the IFM Health and Safety policy. Care to be taken regarding personal appearance and hygiene at all times. To assure that the company standards and policies are followed and maintained

**Benefits**
- Access to Wagestream - a financial well-being tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**Key Responsibilities**:

- Start shift promptly at time designated, in full uniform. Arrive early if preparation is required.
- Appearance to be clean, smart and tidy at all times.
- Responsible for active communication of “changeover” of shift to the on shift supervisor. This to include handover of shift keys, PDA, confirmation of staff on shift, contractors on site, verification of isolated alarms, run-through of incident occurrences from previous shift, confirmation of any insecure doors, any matters pertaining to the smooth effective running of the shift.
- Responsible for the awareness of Health and Safety. Procedures carried out must be in line with the Health and Safety Policy - set procedures are indicated in the Assignment Instructions
- Responsible for full comprehensive understanding of fire alarm procedures.
- In relation to a major incident be fully conversant with the location of all plant room, service corridors and lifts, both by location and by name.
- Being the main point of radio contact for all on site Staff and tenants
- Responsible for the control room activity at all times including during incidents
- Each member of the security team will be responsible for maintaining correct records concerning security logbooks, incident witness statements, passing through to the FM and defect reports.
- Assisting tenants on request on the event of an incident - this may be in person or by camera or both.
- Assisting Police presence on site either in person, by camera or by statement.
- Awareness of responsibilities and powers as a member of the security team and when to hand over to Police instruction.
- Responsible for diffusing incidents and situations in the malls
- Control room duty. This to include answering telephone enquiries, monitoring cameras, radio communication, contractor permits and log book.
- Use patrol monitor (diester) system to assist with accident and incident control and prevention
- Knowledge of in-house radio usage plus call signs
- Responsible on night shift to maintain check calls as required
- To ensure all work is carried out in a safe, proper and thorough manner taking into account Health and safety legislation, Incentive FM policies and procedures, risk assessments and method statements
- Maintain confidentiality in all aspects of client and staff information.
- Report anything in need of repair or replacement to the appropriate person
- Keep your working area and space clean and tidy at all times and your tools and equipment safely stored
- Be familiar with the required care standards regulations governing your job
- Maintain polite and good communication with your colleagues, tenants and shoppers at all times
- Be prepared to receive and undertake further training as required.
- At all times to fo