Repairs Customer Service Advisor/admin
2 weeks ago
**Job Description** **This role is working with a leading Repairs Contractor based in Kent.**
The key responsibilities of the Repairs Customer Service Officer include:
- To provide a single point of contact for those contacting the council about housing services and repairs.
- To undertake administrative tasks for the Repairs department: supporting the responsive repairs, work scheduling and contact centre functions.
- Monitor, chase-up and co-ordinate repair work orders until completed.
- Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management team.
- Report running and upkeep of system data for all responsive repair orders.
- Maintain records of orders raised and payments made within the Repairs Service.
- To receive and resolve calls from internal and external customer
**Person Specification**:
Excellent telephone and written manner
Strong attention to detail
Problem-solving and solution-driven
Efficient in MS Office and Data entry systems
Previous experience in customer service ideally 3-5 year's
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