Afternoon Shift Customer Service Advisor

1 day ago


Kings Hill, United Kingdom Senior Salmon Full time

Our client based in West Malling, Kent are recruiting for an Customer Service Advisors / Call Handlers to join their Customer Care and Response Team.
The objective of the role is provide the highest quality telecare and telephone response service for each and every customer. You will approach each and every call with sensitivity, understanding and patience, ensuring that the customer receives the appropriatesupport that they need whilst also complying with client and regulatory requirements

**Tasks**:

- Ensure a high and consistent level of customer service is always provided and that customer confidentiality is always maintained verbally and written
- Act with sensitivity and discretion always
- Carry out scheduled general clerical work
- Respond to reported faults and escalate as required
- Complete outbound welfare checks to clients
- Liaise with internal departments and external contacts as necessary

**Skills**:

- Excellent communication skills
- Problem solving skills
- Ability to prioritize workload
- Patience and understanding when dealing with customers
- Ability to work under pressure
- Ability to work within a team and or individually
- Self-motivated
- Multi-tasking capability
Working Hours: 2pm - 10.30pm - 5 days out of 7 (working every other weekend) (37 hours)
Temporary to permanent
£9.50 per hour paid weekly.
For this Fantastic opportunity please send your CV to or call for further information



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