Junior Call Centre Representative
3 days ago
**About the Role**:
We are seeking an enthusiastic and motivated **Junior Call Centre Representative** to join our dynamic direct marketing team. This entry-level position is perfect for someone with strong communication skills who enjoys speaking with people and delivering excellent customer service. You’ll be the first point of contact for customers, helping to promote our client’s services and providing support over the phone.
**Key Responsibilities**:
- Make outbound calls to potential customers to promote client products and services
- Respond to inbound customer enquiries with professionalism and accuracy
- Clearly communicate product information and campaign details
- Build rapport with customers and identify their needs
- Update customer records and track interactions using internal systems
- Work closely with team leaders to meet personal and team targets
- Provide a high level of customer service at all times
**What We’re Looking For**:
- Confident phone manner and strong communication skills
- Good listening skills and attention to detail
- Positive attitude with a willingness to learn
- Ability to work effectively both independently and as part of a team
- Strong organisational skills and time management
- Previous call centre or customer service experience is beneficial but not essential
**What We Offer**:
- Full training provided with ongoing coaching and support
- Clear progression paths and career development opportunities
- Friendly and supportive team environment
If you’re ready to begin your career in sales and customer service within a fast-growing direct marketing company, we’d love to hear from you
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
- Yearly bonus
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- England, M11 4TW (required)
Work Location: In person
Application deadline: 27/04/2025
Expected start date: 28/04/2025
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