Library & Digital Apprentice / Advisor

**Library & Digital Apprentice / Advisor**

**Working Hours** We have several part time positions on offer, with a variety of shift patterns / hours available, e.g. a single shift of between 5.50 and 7.15 hours or multiple shifts totaling 18.125 hours. Trafford Libraries are open between 10am and 5pm weekdays and 10am and 4pm Saturdays; most libraries also open until 7pm at least once a week. We also deliver additional activities and events throughout the year, outside our core business hours.

**Salary** **Apprentice** £23,656 - £24,027 (pro-rata) and **Advisor** £25,183 - £27,269 (pro-rata)
**Salary Grade** Apprentice - Band 1 and Advisor - Band 3
**Working Pattern** Part Time (various hours)
**Contract type** Permanent and Fixed Term

**About us**

Trafford Council and its partners in the public, private and third sectors are embarking on a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential. Our vision is working together to build the best future for all our communities and everyone in Trafford.

Trafford really is a great place to work. With a positive permission culture, we embrace innovation and encourage performance. We’re keen to recruit someone with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We have several vacancies within our team we need to recruit for to enable us to continue to build on our successes and we are keen to bring in new skills, abilities, and ideas into the team.

Trafford Libraries is a vibrant and exciting place to work, with a fantastic team in place keenly focused on providing exceptional customer care to our residents and visitors and delivering valued support services to our communities.

This is a great time to join us as we are forward thinking and innovative in our ways of interacting with our customers. If you have what we are looking for then we want to hear from you.

**About you**

Your style and approach will reflect our values and behaviours: you will be enthusiastic, motivated and have a strong desire to work with customers. You will also be a team player, able to work under pressure and using your own initiative. You will have excellent interpersonal and communication skills plus a positive attitude. You will need to be numerate, literate, flexible and pro-active.

**About the Role**

As a Library and Digital Advisor, you will be working as part of a busy team delivering services across several Libraries in the borough. The role of the library service is to deliver against our Universal Offers developed for public library services which are:

- Reading
- Information and Digital
- Culture and Creativity
- Health and Wellbeing

These core promises shape the services we offer, and therefore the role of Library and Digital Advisor.

You will promote and encourage the benefits of reading for pleasure and help support people when loaning/returning/renewing items, as well as searching for and reserving stock.

You will play a key role in developing and running a wide range of activities and events across libraries, including children’s activities such as Storytime and Rhymetime, craft activities and themed events during school holidays. You will also support a variety of adults/focused groups such as Art, Crafts and Reading and facilitate special events such as author talks and theatre productions.

You must be digitally aware and able to assist customers with requests for information and signposting services, as well as providing customers ‘hands on’ support to get online.

You will be responsible for promoting and contributing to all our online and social media resources and will play a part in our back-office processes and procedures which are vital for maintaining a successful library service (such as stock management and banking).

You will also help us to support our library volunteers who are part of our team and provide invaluable support to our busy service.

**Additional Information**

Trafford libraries is structured into two geographical areas. The North Area comprises Limelight (Old Trafford), Partington, Stretford, Town Hall Urmston and Woodsend Libraries whilst the South Area comprises Altrincham, Coppice, Hale, Sale and Timperley Libraries.

Flexibility will be required to work across all open hours which are 10am to 5pm or 7pm Monday to Friday and 10am to 4pm on Saturday. In addition, there will be occasions where work is required outside of these hours to support the delivery of key events and activities, such as the occasional Sunday or later in the evening.

Due to the nature of our fast-paced service, there will be an expectation for staff to work across our sites and be flexible in their shift pattern from time to time.

**Contact Details**

**About the benefits**

You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow i