Evening/weekend Customer Service Advisor

We have an amazing opportunity for vibrant, hardworking individuals to join our team in Caldecotte, Milton Keynes, providing excellent customer service and fraud support to customers of a well-known bank. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of experiences.

The role is **part-time 20hrs/week**, filling the evening and weekend shifts meaning we can meet the needs of all kinds of customers. This means your shift rotation will see you working 6pm-10pm Weds-Fri, and either 9am-6pm or 11am-8pm on Saturdays, dependent on business needs.

**Are you ready for a new challenge?**

**Responsibilities**:

- Answering customer queries
- Using state of the art fraud systems to assist customers with fraudulent transactions
- Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
- Providing excellent customer services at all times while building and maintaining a professional relationship with customers
- Processing card payments
- Investigations into recurring issues
- Working with other internal teams to provide a streamlined experience for customers
- Customer service experience (face to face or telephone)
- An understanding of credit cards
- An understanding of fraud and disputes
- Excellent communication and listening skills
- IT skills
- Good level of spoken and written English
- An ability to work as part of a team
- Good telephone manner
- An ability to work under pressure and manage stress
- Customer focused and results-orientated

In return for your hard work, our benefits:

- Life Insurance - x1 Salary (Can be increased to x4 at additional cost)
- Full Training provided
- MediCash Health Care Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
- Option to buy or sell additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay - (12 Weeks Full Pay - after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay - After 26 weeks in employment)
- Shared Parental Leave - (12 Weeks Full Pay - after 26 weeks in employment)
- Bereavement Leave - (5 Days Leave at Full Pay)
- Dependent Leave - (2 Days at Full Pay)
- Free onsite parking with 24/7 security
- Access to fridges, kettles, and microwaves
- Free hot drinks and chilled drinking water
- Subsidized Canteen (with great breakfast)

If you feel like you could meet the challenge, where no day is the same, and where optimism and individuality shine through, click **APPLY** today We'd love to have you on board.
- TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe such as Nationwide, Virgin Money, Metro Bank and many more. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions. TSYS Managed Services (TMS) is an equal opportunities employer._

**Job Types**: Part-time, Permanent

**Salary**: £10.14 per hour

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free or subsidised travel
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programmes

Ability to commute/relocate:

- Milton Keynes, MK7 8LE: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (preferred)