System Administrator

Administrator to join our busy Informatics Department.

This role will give you the chance to be part of the team who, look after, develop and maintain the trusts’ business critical clinical systems. Your role will include supporting front line services via the clinical systems helpdesk, to ensure our systems are accurate. You will also troubleshoot and investigate issues, escalate where required and promote best practice of using our systems. In addition to creating new user accounts, ensuring people have the access they need and maintaining relationships with System Suppliers.

This is a varied role, with ever changing priorities therefore, you will need to be able to work under pressure at times, have strong communication skills and be a team player.
- be a competent problem solver who enjoys helping others
- be adaptable to changing demands
- have high levels of attention to detail
- Assist the Clinical Systems team in the efficient management and operation of RiO Clinical System, CareXML (Stalis), e-Referrals system, BigHand, WebV system, IAPTus system, the Incident and Risk system Datix and some elements of SystmOne in addition to any other critical Information System implemented by the Trust.
- To process Clinical System Access Forms efficiently and effectively, ensuring that the workflow is updated in a timely manner.
- Have responsibility for supporting frontline services in their utilisation of electronic clinical information systems across LPFT including any future electronic critical systems and to provide practical advice and demonstration to front line workers and administration staff. i.e. through System Shadowing.
- Promote data quality within clinical and admin teams working within Lincolnshire Partnership NHS Foundation Trust.
- Support users to follow the necessary changes in working processes.
- Administer the Internal Clinical Systems Helpdesk, dealing and resolving problems and queries raised by ensuring that all logged calls are dealt with in an efficient and timely manner.
- Required to use your own initiative when dealing with a wide range of people and situations and will work as part of the Clinical Systems team

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this

We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
- Process Clinical System Access Forms efficiently and effectively, ensuring that the workflow is updated in a timely manner.
- Support users on how to undertake standard reports from Clinical Systems.
- To work with services to identify data quality issues and missing data in order to support national submissions & local requirements.
- Identify and respond to implementation issues following a new releases or system upgrades; collecting, collating and reporting on these and take appropriate action when there are consistent quality problems.
- Represents the System Administration Lead at meetings and training events as appropriate.
- To attend and contribute to the Local and National User Groups of the clinical information systems and manage the system issues log that have been identified through Local User Groups and feedback as appropriate.
- Resolving and logging system faults and errors
- Provides first line telephone support for users, resolving and logging queries to System Supplier and LPFT internal helpdesk as appropriate.
- Provide advice and support to users via face to face or site visits on occasions
- Highlighting re-occurring and new issues for inclusion
- Maintaining high knowledge of administrative procedures and develop a specialist knowledge of Organisations Clinical Information Systems and feeding into updates of manuals and quick guides.