Customer Service Advisor

1 week ago


Rochester, United Kingdom Sleepeezee Ltd Full time

Sleepeezee Ltd is one of the country’s leading bedding manufacturers, based in Rochester, Kent and currently employs over 300 people in various roles.

We are one of only two bed manufacturers that have been granted a royal warrant and we have growth plans which will see major investment in our products, plant and facilities. We are looking for suitable individuals with a 'can-do’ and flexible attitudeto work in our factory to achieve these growth plans.

This is an excellent opportunity for the right individual to work as part of a friendly and driven team, assisting with the day-to-day administration and operation of the Customer Service department.

You will be:

- Processing sales orders through the system
- Inputting data to relevant systems and data bases
- Supporting the sales and customer service teams in delivery key performance indicators
- Ensuring that customers’ orders are delivered in time and in full
- Helping to create and submit sales or query reports for management and the sales team
- Receiving high volumes of incoming telephone calls and handling all enquiries

Ideally, we are looking for an efficient, well organised individual capable of dealing with a variety of tasks simultaneously. Experience in an administration or sales environment as well as good computer skills with a proficiency in Excel are essentialfor this role.

Experience with SAGE 1000 would be a distinct advantage.

You will be working 37.5 hours per week as follows:

- Monday-Friday 8.30am-5.00pm

Applications are invited from all sectors of the community. Whatever your age, gender, disability status, sexual orientation, religion, ethnicity or family circumstances, we make it our business to make sure that you are treated with fairness and respect.



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